@Joey_Amazon It happens all the time, most Buyers know if they lie on Amazon, they get away with it! - they all want free return postage, and because Amazon let them get away with it, they do it over and over again.

If you do not give them a free return postage label after Amazon CS tell you, they give you bad feedback. Amazon CS should (but do not) tell them of Amazon Policy that the Buyer pays the return postage for unwanted items (Seller pays to ship to them, usually).

Examples now for you as asked:

204-6532950-2000305 = We provided a pre-paid return postage label, so a loss to us, as Buyer lied and said the phones had a battery issue. But this was Buyer fraud, we sold a Quad (4 handset) Cordless phone, we log the serial number (on Invoice, Seller Notes, and in email to Buyer about returning the item before it was sent back). The item returned says on the Base of the item it was a 'Trio' (3 handsets) and serial number did not match. Buyer still won the A-Z Claim, counts against us, and clearly A-Z Claims not read any of the information on the A-Z Claim given to them, including screenshots, photos, etc. = =

026-9953650-2480314 = Buyer returned item, Buyer said faulty, so, obtained a free return postage label, received back, but Buyer damage, plastic parts snapped off, damaged by the Buyer. We could tell an issue as Buyer impatient to get us to process a refund: 7 January 10.02am = Returned Item Delivered to Seller by Royal Mail (proof – see tracking). 7 January 2.17pm = Buyer chasing Seller about the return. (Amazon allow 24 to 48 hours to reply to messages). 7 January 7.36pm = After closing time, but Buyer impatient, chasing Seller again, saying ‘…it takes seconds to issue the refund …’ (which it does not of course, Sellers do not process refunds anyway, Amazon does after an update from Seller). 7 January 7.57pm = A-Z Claim Raised against Seller - NOTE: From time parcel delivered by Royal Mail, until the time of the A-Z Claim was less than 10 hours (7 working hours) – Amazon allow Sellers 2 full working days, 48 hours to action a return, as they know the Sellers have many returns to check and action, Sellers are not just waiting for 1 Buyers return to be received back and doing nothing else. AMAZON 'SHOULD' STOP ALL A-Z CLAIMS FOR AT LEAST 2 FULL WORKING DAYS AFTER THE ITEM HAS BEEN TRACKED BACK, instead, they just emailed to say refund/part refund, and must be done within 72 hours of them messaging, the claim should have been closed (to not count against a Seller). Then let the Seller process the return within the 2 working days allotted. If Buyer then wants to do an A-Z Claim, they may do so, but by then the refund or part refund will have been completed.

202-7148902-3202719 = Buyer was not given a free return postage, but as the item was not in the same merchantable condition as supplied (Buyer totally ruined the makers packaging, and marked the item), a 50% refund applied, after the return postage as well, Buyer had a £3.01 GBP refund (as a low cost item). A-Z Claims again ignored what had been said, also photos for the partial refund can be seen by them (what is the point of uploading photos otherwise, as that wastes a lot of time, far more than the item was worth), so why then ask us for more information, that was already supplied. The Buyer wants a full refund, including return postage!

If Amazon wants to give away free postage, then maybe they should give free labels out to Buyers and not charge Sellers (make sure with insurance though!), that way it is always Amazon's loss. Free returns though encourage Buyers to buy several items and return ones they do not want, for up to 3 months at this time of year. Often by then, used and have to be put in the bin, so more losses to the Seller. (again Amazon should make it clear that it is only items that are as new, unwanted items to be returned from 1 November until 31 January, not used and broken items.