Case Misinterpreted and not reviewed in full and appropriately by the Case handler
Hello Amazon Support Team, I am requesting a re-review of the documentation I previously submitted for Case IDs 11745799612 and 11745840742. Your last response stated that “the invoice showed 44 units” and asked for documentation showing the desired number of units. However, I had already provided 10 separate invoices, which together clearly total 100 units combined. Each invoice shows the supplier name, dates, quantities, and product details. It appears that only 2 of the invoices was reviewed, rather than the full set. To avoid any misunderstanding, I kindly ask that the support team re-evaluate all the invoices that were included in my submission so the correct total quantity is considered.This issue has also resulted in stranded inventory at my facility because I am unable to send in additional units until these cases are resolved. I would greatly appreciate your assistance in reviewing the full documentation so that my inventory and listings can be updated accordingly. Please let me know if you need any specific file re-uploaded or if there is a preferred format for resubmission.Thank you for your time and help—I look forward to your prompt resolution.
@Ash_Amazon @JiAlex_Amazon @Julia_Amazon @Ezra_Amazon @Winston_Amazon @Danny_Amazon @Michelle_Amazon @Noor_Amazon_ @Minerva_Amazon @Topher_Amazon@TaylorR_Amazon@Ange_Amazon@Indy_Amazon@Adam_Amazon_ @Dougal_Amazon@CR_Amazon
Case Misinterpreted and not reviewed in full and appropriately by the Case handler
Hello Amazon Support Team, I am requesting a re-review of the documentation I previously submitted for Case IDs 11745799612 and 11745840742. Your last response stated that “the invoice showed 44 units” and asked for documentation showing the desired number of units. However, I had already provided 10 separate invoices, which together clearly total 100 units combined. Each invoice shows the supplier name, dates, quantities, and product details. It appears that only 2 of the invoices was reviewed, rather than the full set. To avoid any misunderstanding, I kindly ask that the support team re-evaluate all the invoices that were included in my submission so the correct total quantity is considered.This issue has also resulted in stranded inventory at my facility because I am unable to send in additional units until these cases are resolved. I would greatly appreciate your assistance in reviewing the full documentation so that my inventory and listings can be updated accordingly. Please let me know if you need any specific file re-uploaded or if there is a preferred format for resubmission.Thank you for your time and help—I look forward to your prompt resolution.
@Ash_Amazon @JiAlex_Amazon @Julia_Amazon @Ezra_Amazon @Winston_Amazon @Danny_Amazon @Michelle_Amazon @Noor_Amazon_ @Minerva_Amazon @Topher_Amazon@TaylorR_Amazon@Ange_Amazon@Indy_Amazon@Adam_Amazon_ @Dougal_Amazon@CR_Amazon
1 reply
Zyan_Amazon
Hello @Vernaci,
This is Zyan and I would like to help you with your invoice review request.
Thank you for reaching out and for providing the detailed information about your submission.
I understand you submitted 10 separate invoices totaling 100 units combined for Case IDs 11745799612 and 11745840742, but the review appears to have only considered 44 units from a portion of your documents.
**Next Steps:**
To help resolve this quickly, please **resubmit all 10 invoices** in both case IDs along with a clear explanation to the team stating:
- Total number of invoices included (10 invoices)
- Combined total quantity across all invoices (100 units)
- Request for complete review of all submitted documents
**Before Resubmitting:**
Please take a moment to verify that each invoice was issued within the last 365 days and dated before your ship by date. Make sure your supplier's complete business details are visible, including their name, phone number, full address, and website. Your own business contact information should also be clearly shown with your name, phone number, and address. The product details and quantities should be easy to identify on each document. All files should be saved in an acceptable format such as PDF, JPG, PNG, or GIF. Finally, ensure the documents are authentic and unaltered, though you're welcome to remove pricing information or highlight the relevant product if needed.
Once you've confirmed all invoices meet these requirements, please upload the complete set again in both cases with your explanation so the team can conduct a thorough review of the total quantity.
Best regards,
Zyan
