Incorrect Quantity Recieved at ORF2
@SEAmod
Please review 16540149471.
We have three items from an FBA shipment that were received with incorrect quantities at ORF2. All three items were initially received with the correct quantities at TMB8, but once they arrived at ORF2, the quantities were somehow doubled. It gets even odder when you look at outbound transfers from ORF2; the quantities sent out in the week after receipt all add up to the original proper amount—no more, no less. Additionally, all three items have random amounts "un-received" from ORF2.
The case was resolved by confirming that additional items were received, but I highly doubt that is the case, especially given the evidence to the contrary.
Thanks for any help here.
4 replies
Dougal_Amazon
Hello @Seller_OPBq1VpCwQO5K,
My name is Dougal from the Community Manager Team and I will be happy to assist. Thank you for the case ID and your explanation. Based on everything I have seen thus far, I have escalated your concern to a partner team to dive into this further.
I will provide an update as soon as I have one. There is also a chance the team may reach out to you directly for either more information or to provide an update.
Please let me know if you have any additional questions.
Best, Dougal
Dougal_Amazon
Hello @Seller_OPBq1VpCwQO5K,
I received a response this morning from my escalation path. You will need to dispute the overages with Seller Support first and if the issue hasn't been resolved with that path, I can re-escalate.
If you have already opened a case with Seller Support for this issue, please provide that here. Case 16540149471 was in investigation missing items from inbound and not an overage dispute.
I appreciate your understanding and please let me know if you have any other questions.
Best, Dougal
