Hi @Seller_ohbhUiYC1foWi,
Unfortunately, the tracking number does not show that the parcel was sent by Jan 10th.
To the AtoZ investigation team, the tracking number is the source of truth and unfortunately in this case, it means they will not remove the ODR resulting from this AtoZ as per policy.
Hope this makes sense. Let me know if you have further questions on this.
Ange from Amazon