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Need assitance with FBA shipment which was sent to Amazon warehouse in Germany
Hello,
I am writing a post regarding the FBA shipment sent to Amazon warehouse in Germany.
I just want to check that everything is ok and the packages are received by Amazon employees. By our records DHL delivered those items on 27.03.24 to Amazon warehouse.
Amazon FBA Shipment ID: FBA15HWYXP2G
DHL tracking number: 6850472370
Delivered to this address:
Amazon Services BER8/IXD1
At Möllenpfuhl 2
Schönefeld, Bavaria 12529
5 boxes, including 30 boxes shipped by Amazon.
According to the DHL data, the package is shown as delivered and there is proof of delivery with signature. I asked DHL and they confirmed that it was delivered to correct address and Amazon employee signed for it.
7 days since shipment was delivered to Amazon warehouse and I don't see any updates on my seller central account regarding this shipment. I am just getting a bit stressed, because we sent quite a lot of items in total.
I would appreciate any help on this matter from forum members or moderators.
Kind regards,
Antons
0 replies
Seller_gX1r7HAdIW0i5
Moin
This warehouse is a distribution centre. Your goods are usually dispatched from there to other warehouses. Sometimes they need 2 weeks until the entire quantity is booked. You should see "Multiple destinations" in your Shipping Queue / overview: https://sellercentral.amazon.de/gp/ssof/shipping-queue.html?ref=fbacentral_nav_fba#fbashipment
I recommend that you simply observe the process for a few more days.
Kind Regards, M.
PS: I've only just realised how slow they are sometimes. We have several shipments (products) that were delivered on 17th February 2024. The deliveries were only successfully completed on 14th March 2024.
Emma_Amazon
Hello @Seller_IWghx4RYA56vi,
I am happy to hear that your FBS shipment is now processed!
About your FBA sales question: this depends on which settings you chose for Fulfilment by Amazon.
I am referring to the settings that your find by clicking on settings in the upper right corner > Fulfilment by Amazon.
Under Multi-Country Inventory Terms and Conditions you can find the following:
"All your inventory that is stored throughout Amazon European fulfilment centres is considered as one single pool of European inventory. If you have listings in marketplaces where you do not have local inventory, we will fulfil orders remotely from your remaining European inventory pool."
If you choose in your settings to only store in DE, but still have FBA listings on the French Marketplace, this would apply.
Please be aware that eventual returns in France may be sent to a Fulfilment Centre there, so make sure to monitor your FBA Inventory and to check the VAT requirements for countries you have listings in.
Best Regards,
Emma
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