Certified bank letter UK

Hello. We uploaded a document from Wise Bank that meets all of Amazon's requirements, but it was not accepted. What else can I do? I would really appreciate your help.

@Simon_Amazon

Please provide a scanned copy of a certified bank letter for the business *** LTD

-- The document must be dated within the last 180 days.

-- The document must show the bank name and the bank logo.

-- The document must be signed or stamped by the bank.

-- The document must include the account holder's name, residential address, and bank account number.

(The statement that you provided was not issued by a bank. Documents issued by a financial services provider, such as third-party providers or online digital banks, are not acceptable.)