Amazon Buy Shipping - Customer charged £5 to collect
We've had a number of customers tell us they've had to pay £5 to collect their item from Royal Mail due to insufficient postage. They were shipped as 1st Class Letter and only weigh 30g, so no reason at all for this.
Anyone else seen this issue this week? It's all situated around the date 10-12th August.
Amazon Buy Shipping - Customer charged £5 to collect
We've had a number of customers tell us they've had to pay £5 to collect their item from Royal Mail due to insufficient postage. They were shipped as 1st Class Letter and only weigh 30g, so no reason at all for this.
Anyone else seen this issue this week? It's all situated around the date 10-12th August.
6 replies
Seller_19xPhE8YgkmxW
Hi Stickers_On_Your_Wal,
It's possible that, as the Buy Shipping price is the same as Click & Drop which is lower than over-the-counter an inexperienced postie might think the postage is 'short' and sticker the item with a Fee To Pay sticker
I had one like this recently (early June and in Oxfordshire) and it was a struggle to get R. M. to accept that their postie had made a mistake!
Best of Luck
Brian
Christine_Amazon
Hi @Seller_gqP3LQPw6KysS
Have you reported this issue to the Seller Support team? If so, can you please share the case ID so I can take a look?
Christine.
Seller_RlZVPg3d6ZUGP
The £5 fee is for fake stamps or no stamps i think, how did you post them, using Buy Shipping?
