Orders From The Same Customer
What do you guys do with customers that order mutiple times? Do you merge the orders and send all goods in the same package? If yes to this how do you deal with it for VTR purposes?
I have tried everything from manually typing in the CRL tracking number, selecting stamps for the second order, and it always seems to be added as invaild whichever why it is done. All my shipping is done via buy shipping with my OBA linked to Amazon.
Surely there must be a way around this other than shipping every order individually
Seller_ZQyopdiwkUHOZ
Another thing to bear in mind is the buyer may have purposely ordered separately in order to have them delivered apart for their own reasons.
As an example: for us, a single adult t-shirt can be sent as a Large Letter, but 2 would be a parcel. Repeat buyers may know this so buy two t-shirts separately so both can be posted through the letterbox without someone needing to be home.
7 replies
Seller_7VbclcPFFRTnc
Amazon policy is to send them separately unfortunately
Seller_qZO3ZCjoBXEeL
Each separate order must be shipped individually else there will not be valid tracking.
Amazon’s view is that you were happy to make the individual order sale, so should be happy to make 5 x original order sales at the same margin without making extra margin combining orders.
It also complicates matters for INR claims, returns etc. if orders are not shipped separately.
Seller_ZQyopdiwkUHOZ
Another thing to bear in mind is the buyer may have purposely ordered separately in order to have them delivered apart for their own reasons.
As an example: for us, a single adult t-shirt can be sent as a Large Letter, but 2 would be a parcel. Repeat buyers may know this so buy two t-shirts separately so both can be posted through the letterbox without someone needing to be home.
Seller_wZsO8DK3gw0Ww
We merge them and send in a single package / envelope. We do this every day and have never had an issue with a customer or amazon because of it. Put the tracking on each of the orders and it works fine
The only time we don’t merge is if they are Prime orders or Premium Shipping orders.
The only issue we very occasionally get is if the package goes missing then you’ve lost multiple orders rather than just one. That being said we litterally save thousands a year on our postage costs so this more than offsets that.
Seller_tRuvBEHDedp4q
When I spot a multi-order, I don’t use Amazon Buy Shipping. Instead I buy via C&D then manually mark the order as dispatched on Amazon entering the same tracking id for the 2 orders. Seems to work.
Whether this is as per Amazon policy or not I’m not sure. It could effect your VTR if parcel is not scanned when delivered, but its such a rare occurrence for me. As I generally only use Buy Shipping I tend to have 100% VTR anyway so an odd parcel that does not get scanned wont drop me below the 95%.
