Order 204-5089722-838590. Buyer cancelled order after purchasing the item. we refund before ship the item and they left a negative feedback with the comment "canceled order". The removal system and appeal denied my requests immediately. any help? @Seller_iTgjdgiRqiPsn @Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

Order 204-9073402-4368304. Buyer cancelled order almost immediately after purchasing the item. I refund within 10 minutes and they left a negative feedback with the comment "Na". The removal system and appeal denied my requests near immediately. Is there anything that can be done to help me here? See timeline below. I am not sure how else I could have handled it?

Tue, Aug 13, 7:39 AM Order Placed by customer

Tue, Aug 13, 8:02 AM Customer submitted cancellation request

Tue, Aug 13, 8:12 AM I accepted the cancellation and refunded customer

Later that day, customer left negative feedback.

@Seller_iTgjdgiRqiPsn @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4 Hopefully someone can help.

Order 204-9073402-4368304. Buyer cancelled order almost immediately after purchasing the item. I refund within 10 minutes and they left a negative feedback with the comment "Na". The removal system and appeal denied my requests near immediately. Is there anything that can be done to help me here? See timeline below. I am not sure how else I could have handled it?

Tue, Aug 13, 7:39 AM Order Placed by customer

Tue, Aug 13, 8:02 AM Customer submitted cancellation request

Tue, Aug 13, 8:12 AM I accepted the cancellation and refunded customer

Later that day, customer left negative feedback.

I am now receiving notifications that Your Order Defect Rate is 1.69%; the target is 1%.

I would be most appreciative if a mod can help me with this as I am without any other option. Thank you.