merged ASIN's for The Same Listing (Help Required)
Since Friday we had 2 ASIN merged (B09TTWKQ3X and B08LTT4XM8) for the same Listing.
ASIN B08LTT4XM8 deleted 2 years ago and was registered under a seperate brand - ASIN B09TTWKQ3X is registered under seperate brand and currently live. Since Amazon has merged the ASIN's customers cannot discover our product and we have lost all the sales for this child ASIN and have 12000 units in stock.
We have created case and had many discussion with the seller support after agreeing to unmerge these ASINS on first place and after providing all the documents amazon has refused to unmerge these ASINS. Our sales and product ranking has dropped ded down.
Can any of the mods help? @Jessicamod_Amazon @Winston_Amazon @Maja_Amazon
Thank you in advance.
Julia_Amzn
Hello @Seller_xKvk4JNodAqWm,
Thank you for posting.
Would you mind sharing a case ID you opened with the Seller Support?
Thank you,
Julia.
Seller_xKvk4JNodAqWm
Thanks Julia, Case ID is 9835064242
Julia_Amzn
Thank you @Seller_xKvk4JNodAqWm!
I will follow up on your case 😊
Best,
Julia.
Seller_xKvk4JNodAqWm
Appreciate your help Target ASIN IS B09TTWKQ3X and source ASIN (deleted) which has cuased issues is B08LTT4XM8
Julia_Amzn
Hi @Seller_xKvk4JNodAqWm,
I am still awaiting an update regarding our case. I will keep you informed.
Best,
Julia.
Julia_Amzn
Hello @Seller_xKvk4JNodAqWm,
The ASINs are identical, so cannot be unmerged. It has been also clarified in one of the cases you have submitted.
Kind regards,
Julia.
