Account suspended due to having multiple accounts
Hi there everyone,
We have recieved an email from amazon.co.uk about 3 weeks ago and said "Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement.
Why is this happening?
You have a separate account "related account name " which was enforced for violating one of our policies. As a result, you may no longer use the "our account name" Selling account to sell on Amazon.co.uk."
But the funny part that we never know other account but Amazon does not give any information other account or any reason. They just suggest two options:
1. You must first reactivate the account associated with "related account nam " by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, "our account name" by using this link: When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
We have appealed and they request a documents from a company which we work before and we sent them all documents but all of them rejected.
We have try to get more information "actual reason" of that problem but we never get any detailed information from "Support Team".
We really appreciate if someone would like to give suggestion about how can we reactivate account.
Thanks in advance.
3 replies
Seller_yk3kzHpjMMa4B
Hi @Seller_bIYHIJc0heREz,
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in appeal and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
If you still do not recognize the other account and believe the de-activation was in error, please submit an appeal with detailed explanation from your account health.
If you want to know more details about the other account, we would recommend you to speak to the Account Health Support team via the “Call me now” button on the Account health page.
You can also view policy video to understand how you can address these violations.
Please go through this help page to learn more about the policies.
Regards,
Mary
Seller_4BoJ7H9WwvZH3
We had this exact issue and were de-activated on Friday.
We never had any other account. What was the case for us was that we got deactivated in the UAE because they were asking for a business licence and some other business documents.
We provided the docs and verified our identity. Amazon AE re-instated our account. We then send the re-instatement email to the EU stores and now we are re-activated on all accounts.
I found it a bit mis leading where they said we have multiple accounts. Not so - we have multiple marketplaces with the same account. Once the issue was resolved with the UAE all marketplaces were re-instated.
Look at the marketpalces on your account - look at each one's Performance Notifications in Account Health and resolve the issues there.
