Account deactivated - need help reinstating
Hello,
Our account was deactivated. After a period of time of none use, I updated all the information amazon required, such as directors info, name/addresses/ID . I also resubmitted bank statements too. All of these were accepted.
However, my account is still deactivated and there are no options for me to submit an appeal. They say more information is required but do not give me the option to provide any extra information. There are no options for me to progress this appeal or deactivation.
My account health is all green and showing score of 200 with no issues listed.
Can anyone advise how to solve this issue? @Julia_Amazon@Ezra_Amazon@Simon_Amazon@Spencer_Amazon@Winston_Amazon@Sarah_Amzn
Account deactivated - need help reinstating
Hello,
Our account was deactivated. After a period of time of none use, I updated all the information amazon required, such as directors info, name/addresses/ID . I also resubmitted bank statements too. All of these were accepted.
However, my account is still deactivated and there are no options for me to submit an appeal. They say more information is required but do not give me the option to provide any extra information. There are no options for me to progress this appeal or deactivation.
My account health is all green and showing score of 200 with no issues listed.
Can anyone advise how to solve this issue? @Julia_Amazon@Ezra_Amazon@Simon_Amazon@Spencer_Amazon@Winston_Amazon@Sarah_Amzn
0 replies
Abella_Amazon
Hello @Seller_m2EpyRyd2m5UG,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I comprehend that you require assistance in reactivating your account.
However, for better understanding of the issue, I would request you to share the first performance notification that you received from the team at the time of account deactivation.
Once I have this information, I'll be better equipped to guide you through potential solutions or next steps.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
