"Your funds transfer has been cancelled"
Hello,
“Your funds transfer has been cancelled” is a message that we started getting last year after many years of selling on Amazon with no problem.
We have updated and changed payment methods on file as advised, but to no avail. We are currently owed in excess of £8,000, which is obviously a fair amount of money.
Any help on how to solve this would be great, as it is so hard to find someone to ask.
Thanks.
0 replies
Seller_7VbclcPFFRTnc
Did you change deposit method or charge method ?
It’s deposit method that needs checking
It’s not Wise or a non approved PSP ?
Is the account in the account holders name if ST or Ltd company if ltd ?
Winston_Amazon
Hey @The_Bear_Garden,
Have there been any developments in regards to this matter?
Regards,
Winston
Winston_Amazon
Hey @The_Bear_Garden,
How is it now? Did re-entering the card details work?
Regards,
Winston
Seller_Bm8qjFL7D2Zgb
Just received this:
“Your scheduled payment of 8314.43 GBP has been cancelled because your payment method on file is invalid. Funds will not be transferred to you until you provide a valid charge method.”
So changing the charge method did not work. I am now at a dead loss. Could do with this money!
Seller_Bm8qjFL7D2Zgb
I have left this for a few days and then thought I would dive back into Amazon and look at the charge method again. When I looked at the current charge method it was not my Barclaycard, so I wonder if I made an error the other day. Anyway, it was my Co-op bank Direct Debit card that was in place when the transfer failed again. But I’d had no email to say the card was invalid. The card has until the end of 2026 to run and there are funds in the account. So, I decided to try the Barclaycard. The system does not seem to let you change the charge method for all markets at once, so I just chose Amazon.co.uk. Within the hour it came up as card invalid. This card has until end 2025 on it.
How do I find out exactly which market this £8,000 is coming from?
This is getting a bit stressful!
Seller_Bm8qjFL7D2Zgb
Yes.
But now it will not let me re-assign the Coop card to the UK account and I have been locked out. So I cannot access any customer orders.
Do Amazon customer services ever get involved? I need help with this. This has worked smoothly for years and suddenly last year it stopped. I have followed the instructions and things are still not working.
Seller_Bm8qjFL7D2Zgb
I hope that I have worked out the problem. For info…
Last year I was issued a new Barclaycard when the old one ran out. I suspect this was about the same time the payments to us failed. When I entered the new details I set the address as our retail shop, because I thought that was where the card was registered. But I learnt today that unless it says otherwise in your notes then Barclaycard will default to your home address as the card’s registered address. So I may have inadvertently had the card registered to the wrong address the whole time without realizing it. I keep my fingers crossed that this could be why the payment has been failing!
Seller_Bm8qjFL7D2Zgb
The message this morning was:
“Your scheduled payment of 8554.04 GBP has been cancelled because your payment method on file is invalid. Funds will not be transferred to you until you provide a valid charge method”.
Seller_DROodOAYHftnc
I think Maja is asking for when you last received a disbursement.
Seller_NoMNQDGnEW5Bx
Do you have a personal credit card you can use? With at least 6 months til it expires and that’s already been used somewhere? Are your bank details also still verified after all these changes?