more coercion from Amazon to use them for everything
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Seller_PtWmdOUhn6u1v

more coercion from Amazon to use them for everything

I've been trying to find out why my payments are deferred. First they wanted to know more details, but I was unable to reply because the proving I am a human grid would not clear in order to send, tick the right boxes and back it came again. So I raised a new case. THis time they explained the DD+7 payout policy, of which I was fully up to date on having read it all trying to figure it out, but my deferred date was more like 3 weeks than DD+7. So I raised another case as they closed it before I could reply.

THis time they are telling me since I don't use their integrated shipping they project a much longer final date, which is ludicrous given I use a courier and provide a tracking number. But I do it myself, which is my choice. I stopped using "stamps.franked" after it was made clear we would not get paid on time because of the lack of tracking - there was discussion on here from those whose items are so light they are only viable to be sent RM letter/large letter. Anybody reading this still that and getting their payments held back accordingly?

Meanwhile I have now had to raise another support case asking why my tracking numbers are not good enough to establish the actual delivery date . I fully expect to be quoted policy again and no discussion, but it isn't fair and it's just one more reason why it's hardly worth the trouble of selling on Amazon unless you have a massive inventory and sell loads regulary and preferably FBA which is clearly what they are working towards.

I wish they would remember back to when they were primarily an online book shop and happy to host booksellers like me who mostly used it as a way to sell the more unusual or expensive books. Now it's no thought for us and all for the massive turnover FBA brigade and the rules and policies are drawn up with no regard for the little people.

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Seller_OC4AKQTpHwKwL

Absolutely agree.

We contacted the Small Business Commissioner for assistance with regards the many issues that Amazon have thrown at us over the last 18 months. They couldn't have been less interested. It is "Contractual, between a company & Amazon". If only we could study the Ts & Cs everyday LOL it is definitely getting a lot hard & harder just to stay afloat on here.

Your last paragraph really got to me, I've been saying this for over 10 years.

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Seller_HwaQlgFnhSuGS

That is the exact reply, word for word, that we got from our MP.

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Seller_OC4AKQTpHwKwL
"Contractual, between a company & Amazon"
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Amazon would have negotiated extremely low postage rates from Royal Mail.... and I mean really low.... for postage purchased via Amazon Buy Shipping. Can you just imagine the buying power of Amazon for the volume of orders fulfilled by sellers using Buy Shipping? This in turn means that while you buy shipping elsewhere you are losing them potenetial money.

We are making arrangements to quit Amazon when DD+7 kicks in for us next year (unless things change).

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Seller_PtWmdOUhn6u1v
since I don't use their integrated shipping they project a much longer final date
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Seller_VpTps3nNkV8hZ

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Seller_HwaQlgFnhSuGS
Amazon would have negotiated extremely low postage rates from Royal Mail.... and I mean really low.... for postage purchased via Amazon Buy Shipping.
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I was recently on a call with RM about the postage fees. The rep I was talking to said there was no volume of post anyone calling could give that she would be able to match the Amazon Royal Mail price for Tracked 24.

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Angie_Amazon

Hello @Seller_PtWmdOUhn6u1v,

Thank you for participating in our forums, I'm Angie from UK forum team.

Thank you for sharing your experience. To investigate your specific payment situation, I'll need more details. Could you please provide the seller support case ID.

I'll be pending of your response.

Regards,

Angie 🌼

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Seller_VpTps3nNkV8hZ

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Seller_HwaQlgFnhSuGS
I would not be surprised to see Amzaon make more then RM per purchas
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I'd be more surprised if they aren't!

They're pretty much keeping RM afloat. I wait near a depot a few times a week and all you can see are Amazon parcels. If you take those parcels away they'd lose 75% of their trade.

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