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Can anyone help with ATOZ Claim
Hi
I have appealed a ATOZ claim, Amazon have said they are withholding the original decision as the i never provided information when they contacted me first time
But i replied to them with the correct information and info of tracking info
12 replies
Seller_d8YGbIjNqwFxn
Did you have a signature to prove delivery? Amazon often require the customer to sign for a package to prove it was delivered.
I notice on my last couple of A-Z's they are explicitly telling me a signature is required even though I had full tracking to show delivery.
Seller_AUvJ2zA5ictmq
go back to them sending a message for the attention of seller central and send a screenshot of your previous message, ask them to re-visit your case
Sarah_Amzn
Hello @Seller_MeUK3N1GoaT4G,
This is Sarah with Amazon.
Could you please share the Case ID so I can check if I can assist you?
Best regards,
Sarah.
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