Yellow and Red exclamation mark what's the difference
Can anyone advise we on what is the difference between a red exclamation mark in a triangle compared to a yellow exclamation mark in a triangle. It’s all very confusing. Is one more serious then the other?
My dispatch has been late the past week as we have had a few problems so the 10 day dispatch rate is with a red exclamation mark at 8.5%, these will be gone by tomorrow back to 0% but my 30 day is showing yellow exclamation and that is at 4.59%. it’s approx 120 orders
Any help would be appreciated thanks
6 replies
Seller_7VbclcPFFRTnc
yes - its like a traffic light system
yellow is a loose warning
red is a firm warning
are you able to increase your orders to water down the % ?
Seller_iBrSIJDZKlsXi
Yellow mark means, you might get away with whatever bs you are accused of (or you are guilty of)
Red mark means, that you will have to defend yourself and somehow still get suspended at some point (you do not want to have those on your account)
Seller_zSgC5zKFELg5A
Hello @Security_and_safety2,
Thank you for reaching out to us!
We understand that you have concern about your late shipment rate which has increased the goal of 4% as mentioned above.
An action can be taken on your account as you see a caution notice on your account health dashboard we urge you to check the account health dashboard on daily biases and maintain the metric within targets defined as per our policies.
It is highly recommended to maintain your late shipment metric within the target defined as per our policies.
We would like to let you know that late shipment rate is calculated over both a 10 days and 30 days period.
It is really important to confirm the shipment of the order before expected ship date.
To check the late shipped orders kindly follow the mentioned steps:
Go to the account health dashboard >click on late shipment rate> click on download report
Please click here to read more about late shipment rate policy.
Hope we answered you query!
Regards,
Nehal
