Relation with ENUN LTD.
Hello,
The reason I am opening this thread is because my account has been unnecessarily suspended. My account was linked to a company called ENUN LTD, which I have never known and with which I have no relationship whatsoever. After speaking with the Account Health team and researching other posts in the forums, I was able to understand why my account was linked to another one. I live in Turkey and manage my Amazon account from here. In order to sell in the UK, I needed to establish a UK-based company. I did this through an accounting firm and successfully set up my company. I created my seller account, submitted the required documents to Amazon, and started selling.
A few months after I started selling, my account was suspended. The reason for this link was that both ENUN LTD and my company were formed through the same accounting firm, and therefore our registered addresses are identical, except for the suite numbers. This is not illegal, nor is it against Amazon’s policies. If it is against Amazon’s policies, why is it not clearly stated in those policies? And if it is against policy, why was my account allowed to be set up in the first place? From what I’ve learned, there are at least 30 other Turkish sellers facing the same issue. The common point is that we all set up our companies through the same accounting firm and therefore share similar registered addresses. It’s quite clear that this is an error in Amazon’s algorithm, and it needs to be corrected as soon as possible.
Who will cover the commercial losses caused to me and others by this mistake? Who will be responsible for the frozen funds in our accounts due to the suspension? Despite all the appeal letters we have submitted and the numerous documents we’ve attached, the only response we keep receiving is rejection. So my question is: is this really a mistake of Amazon’s algorithm, or are we actually facing discrimination and racism in such a large and reputable company?
I would really appreciate it if someone could clarify this situation and guide us on what steps we should take.
Thank you.
Relation with ENUN LTD.
Hello,
The reason I am opening this thread is because my account has been unnecessarily suspended. My account was linked to a company called ENUN LTD, which I have never known and with which I have no relationship whatsoever. After speaking with the Account Health team and researching other posts in the forums, I was able to understand why my account was linked to another one. I live in Turkey and manage my Amazon account from here. In order to sell in the UK, I needed to establish a UK-based company. I did this through an accounting firm and successfully set up my company. I created my seller account, submitted the required documents to Amazon, and started selling.
A few months after I started selling, my account was suspended. The reason for this link was that both ENUN LTD and my company were formed through the same accounting firm, and therefore our registered addresses are identical, except for the suite numbers. This is not illegal, nor is it against Amazon’s policies. If it is against Amazon’s policies, why is it not clearly stated in those policies? And if it is against policy, why was my account allowed to be set up in the first place? From what I’ve learned, there are at least 30 other Turkish sellers facing the same issue. The common point is that we all set up our companies through the same accounting firm and therefore share similar registered addresses. It’s quite clear that this is an error in Amazon’s algorithm, and it needs to be corrected as soon as possible.
Who will cover the commercial losses caused to me and others by this mistake? Who will be responsible for the frozen funds in our accounts due to the suspension? Despite all the appeal letters we have submitted and the numerous documents we’ve attached, the only response we keep receiving is rejection. So my question is: is this really a mistake of Amazon’s algorithm, or are we actually facing discrimination and racism in such a large and reputable company?
I would really appreciate it if someone could clarify this situation and guide us on what steps we should take.
Thank you.
15 replies
Seller_QuM1AZgzfU9x4
Part of your issue is likely to be that your UK-based director is linked to 66 companies. One of the directors of Enun is linked to 60 companies.
Amazon don't really mind companies being linked. What they don't like is when they deactivate a company and then see other linked companies still selling - so they start suspending them all.
Seller_ZVAz3d5lZuGid
"Who will cover the commercial losses caused to me and others by this mistake? "
Well, I'm afraid Amazon won't !! - and it is unlikely that Amazon will admit there is a problem, but I would say certainly isn't discrimination or racism - there are Amazon sellers worldwide.
Abella_Amazon
Hello @Seller_JffxXLWVNvHiT,
This is Abella from Amazon to assist you with your query.
I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.
If you've used third party for registering your company based in UK, then i would request you to please provide the specific timeline when this happened and any supporting documents or evidences related to third party usage would be highly recommended.
In regards with funds I would like to inform that you can request for funds after 60 days from account deactivation date.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_GvROKE446hAqe
Hello, we've also been linked to "Enun Ltd." We're based in Türkiye. We established a company in the UK through a third-party accounting firm (2022). This address was changed a long time ago. Our current company address is different. We believe our account was deactivated around the same time you did.
We submitted over 20 documents to prove our affiliation. We even sent legal documents signed by a bar-registered attorney. We've also included invoices and payment receipts. We're preparing a comprehensive Plan of Action. However, we're still being rejected.
When we searched for the company online, we came across this post. It seems many accounts are linked to "ENUN LTD." It appears that many accounts were closed as a result of an accounting firm using its office address.
