Hi @CR_Amazon@Micah_Amazon @Steve_Amazon@Cooper_Amazon@Danika_Amazon

Since May 3, 2024, I've been going through VAT liability issue for non-established UK company, which I've confirmed I'm non-established, have paid the VAT liability as notified by Amazon UK, and received confirmation in performance notifications that payment has been received on May 21, 2024 (see attached). All disbursements for my US/CANADA/UK/EU were on hold, and only until recently have had small percentage of disbursements paid out to US and UK accounts. But still net proceeds are zero for EU and Canada, and the account level reserves are just accumulating and much higher than they normally are for US and UK. I've opened cases for US account and UK, asking for reason why funds still are being held in Account level reserve, even after I promptly paid the UK VAT liability. Just been told to wait till the appropriate team finishes the investigation, but it's been over 2 weeks since paying VAT liability. Account health reps say nothing seems to be wrong with account health, no other performance issues according to seller support. The last notice from UK performance notifications, was to submit address verification documents, which I did, and received confirmation stating: Your information is verified – Start selling on Amazon now.

Is there any way to escalate this to the right team to help me get my the disbursements paid at the normal rate of funds being held in Account Level Reserve, as I had before this VAT issue? Or follow up with the team that these cases have been 'Transferred' to 3 weeks ago?

Related case ID for UK/EU which are in 'Transferred' status: 9848359842, 9865482912

Related case ID for US/CANADA which are in 'Transferred' status: 15234222131, 15361937051,