lost items FBM in transit who is responsible?
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Seller_WBZqB97UO8Unv

lost items FBM in transit who is responsible?

Hi, i have had someone reach out and report that an item that they purchased was lost in transit by hermes, this shows on the tracking also that this is missing, is this Amazons responsability/ hermes or myself to refund the item?

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Seller_ZJhFeE3tNKzfh
In reply to: Seller_WBZqB97UO8Unv’s post

its your responsibility. You would then need to claim from the courier if this is possible based on the service you chose.

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JiAlex_Amazon
In reply to: Seller_WBZqB97UO8Unv’s post

Hello @Seller_WBZqB97UO8Unv

Following on your post. As peer seller mentioned, it will be your responsibility to proceed with the refund, as well with the claim to the carrier.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

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