Customers having issues with the QR code generated by Amazon for returns
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Seller_bsTyMPQu5VJBe

Customers having issues with the QR code generated by Amazon for returns

Hi,

Nowadays a lot of our customers are contacting us because they are facing issues at scanning the QR code generated by Amazon for the buyer to return the item to us.

We have been suggesting them to contact Amazon customer support to get another QR code as we cannot generate another from our side. Instead Amazon customer service team is telling them to contact us instead for another QR code.

Anyone else having the same issue?

Kind regards,

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5 replies
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Seller_SITNVuZK87zGK
In reply to: Seller_bsTyMPQu5VJBe’s post

Yep. We are having the same issue. Only with Evri labels I have to say. We are fortunate that we can supply Royal Mail QR codes via our own website but it’s just another issue that Amazon refuse to acknowledge.

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Seller_2IqU6eYHmCUaV
In reply to: Seller_bsTyMPQu5VJBe’s post

Same here as osgood , several return probems ,but just with Evri labels

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Seller_bsTyMPQu5VJBe
In reply to: Seller_bsTyMPQu5VJBe’s post

we will try to apply this and its so hectic at the moment

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