Feedback removal (not showing in Feedback Manager
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Seller_TELpAUIVmogpz

Feedback removal (not showing in Feedback Manager

I’ve had a 1 star review that I want to issue a removal on. I’ve done it in the past by going to the Feedback Manager but this feedback isn’t showing there. It was left on the 27th Jan, so I thought maybe I had a wait a little while first - But no luck. Do I just go via SS or perhaps a mod here?

Thanks

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Tags:Fees, Product removal
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Seller_7VbclcPFFRTnc
In reply to: Seller_TELpAUIVmogpz’s post

You can’t remove reviews unfortunately
If you mean feedback there should be a request removal option

If the feedback isn’t showing there, how do you know you’ve got negative feedback ?

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Seller_L2WLWf8N814M4
In reply to: Seller_TELpAUIVmogpz’s post

Hello @Artwist_UK,

It is very important on the comunication with the buyer to not offer the refund in exchange for changing or removing their review.
That is considered as prohibited activity.
On this help link you can find more information.

@The_Little_Shop thank you for your post!

Regards
Nickolas

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