I have gone from over1000 featured offers to 0 featured offers all of a sudden.

Account health score is 1000.

Feedback is good.

Delivery performance above 98%.

No high impacting policy violations.

Amazon seller support say they cannot provide any information.

Chat with Amazon Support

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Me

Sent at 18:57

Issue: no featured offers available to customer

ASIN: B0BHHS8YWG

You are now connected to Abhishek from Selling Partner Support

Me

Sent at 18:57

Hi

Abhishek

18:58

Thank you for contacting Selling Partner Support, my name is Abhishek and I’m glad to support you today.

Me

Sent at 18:58

None of my product offers on amazon are showing as featured offers

Me

Sent at 18:58

even though i have a number of listings on FBA

Me

Sent at 18:58

and my prices are cheaper than other sellers

Me

Sent at 18:58

my account health score is 1000

Me

Sent at 18:59

so I do not know why none of my offers are featured

Me

Sent at 18:59

some examples

Me

Sent at 18:59

B0BHHS8YWG

Me

Sent at 18:59

B07N1VRNHQ

Me

Sent at 18:59

B0CBVN5TF9

Me

Sent at 18:59

they were all showing featured earlier in the day

Me

Sent at 18:59

but stopped being afternoon time

Abhishek

19:00

okay

Me

Sent at 19:00

stop being featured afternoon time

Abhishek

19:00

Is it okay if I take 2 minutes to research this?

Me

Sent at 19:00

of course

Me

Sent at 19:01

even this asin B07VDGWQJS - my price is 24.99 - my offer is fba - another seller offer is 28.49 but their offer is featured

Abhishek

19:06

this might take a few minutes. I will check back with you periodically.

Me

Sent at 19:06

ok

Abhishek

19:11

Upon review, I see that your offers are not currently eligible to be the Featured Offer for this ASIN.

Abhishek

19:11

We're not able to discuss all the factors that determine Featured Offer eligibility, but here are some tips to help increase the chance of your offers being eligible:

Abhishek

19:11

• Provide great customer service

• Ensure product authenticity and quality

• Prevent chargeback claims

Abhishek

19:11

– How can I drive sales without the Featured Offer? : https://sellercentral.amazon.co.uk/help/hub/reference/G8XYWLBFDRHF6WZP

Me

Sent at 19:11

We have none of the above issues on our account

Me

Sent at 19:11

our account health score is 1000

Me

Sent at 19:12

our prices are cheaper than others

Me

Sent at 19:12

our delivery performance is good

Me

Sent at 19:12

our feedback is good

Me

Sent at 19:12

we have had no chargeback claims

Abhishek

19:12

Please note : Buy box is an automated algorithm which is monitored by our system based on various factors.

Abhishek

19:12

Even if your listing is not featured in the Offer Display, your products can still be purchased through selecting “See All Buying Options” or “Other Sellers on Amazon”. Although we don’t disclose all factors that go into becoming the Featured Offer, there are things you can do to increase your chances, such as:

Me

Sent at 19:12

could there be an error in your system

Abhishek

19:12

• Price your items competitively

• Offer expedited shipping and free shipping options

• Provide great customer service

• Keep stock available; Selling Partner Support will not be able to provide any further information.

Me

Sent at 19:13

as i have noticed other sellers reporting the same issue in the last few weeks on amazon seller forums

Abhishek

19:13

Selling Partner Support will not be able to provide any further information.

Me

Sent at 19:13

so you dont know if there is an issue with your system ?

Abhishek

19:14

Buy box is an automated algorithm which is monitored by our system based on various factors.

Abhishek

19:15

Selling Partner Support will not be able to make any changes in buy box eligibility.

Me

Sent at 19:16

i am not asking you to make any change to buy box eligibility - I am asking if there is a system glitch ?

Me

Sent at 19:16

going from 1000 featured offers to 0 featured offers within minutes - it cannot happen without a system glitch

Abhishek

19:17

Please note, there is no system glitch.

Me

Sent at 19:18

ok is there any way to escalate this issue ?

Me

Sent at 19:18

As affecting our sales significantly at a busy period

Write here and press Enter

Anyone hyave similar issues or how they dealt with it?

Any feedback or help would be much appreciated.

SL