I am posting this to formally bring to the attention of the Amazon Seller Support management team an ongoing issue that has remained unresolved for over five weeks, despite multiple contacts with support, specialist teams, and the Managing Director's office.

I am requesting that a senior Amazon team member reviews this case and provides a direct resolution.

Case references

Case ID: 12306588222 — opened 1 April 2026

Case ID: 12470043372 — opened 27 April 2026

Despite the above cases being open, the following has occurred:

• I was initially told my units were in a temporary location and to wait 14 business days. I waited over 25 days — no change.
• I was told my disposal settings were not enabled. I enabled them as instructed and was promised disposal within 12 hours. Nothing happened.
• I was then told the case was escalated to a specialist team. Still no resolution.
• I confirmed with support that my units are stored at an accessible fulfilment centre — not a temporary location — meaning the original reason for the delay no longer applies.
• I am unable to create a manual disposal order through Seller Central — the system does not allow it.
• I have escalated to the Amazon UK Managing Director's office twice and received only generic automated responses with no follow-up.

This issue is directly impacting my business. My listings cannot be converted, my rankings have declined, and I am losing sales every day this remains unresolved.

I am not looking for another acknowledgement or a request to wait further. I am requesting a concrete resolution from a senior team member who has the authority to action this disposal directly.

I trust that Amazon's management team will treat this with the urgency it deserves.

@Dougal_Amazon @Julia_Amzn @JiAlex_Amazon @Spencer_Amazon @Sandy_Amazon @Sakura_Amazon_ @Ash_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon @Roberto_Amazon