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Verify Establishment for Value Added Tax (VAT) - help please! Keeps declining.

by Seller_Ncpz3f54xAeWu

Hello,

I recently received an email from amazon in regards to verifying establishment for value added tax to prove im UK Eligible.

I received this email -

Hello,

Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I have to take?

To avoid further impact to your disbursements, go to the Account Health page in your Seller Central account and follow the instructions from the banner that is present at the top of the page to submit the following mentioned documentation:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

If you operate a Limited Company :

1.Evidence that you are physically operating your business from your provided address.

You can provide any one of the following documents :

-A recent UK council tax bill or business rates of the current year, addressed to the company or a director of the company.

-A recent utility bill dated within 180 days addressed to the company or the director of the company.

-If you are using a shared working space, you can provide one of the following:

A recent license agreement

Copies of invoices for payment of rent

A proof of payment of rent.

The document must be in the name of the company or the director,with the shared working space provider, for a period of 6 months or longer.

2.Provide the below document for proof of operational business address.

-A copy of an invoice addressed to the company at its primary place of business for goods or services used to operate its business. It must be dated within 180 days.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK.

In this case, you will not need to provide documentation, but you will need to pay Amazon to account for the un-paid VAT.

We’re here to help

For more information, go to "UK VOEC: Determination of Establishment":

https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment?ref=DR_kyc_ukhp

If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

Amazon Services Europe

However I've sent over : Phone Bills, Companies House certificate, passport, driving license, bank statements, goods invoices.

This still isn't allowing them to verify me, does anybody have any advice? Thanks!

Tags: Registration, Seller Central, Tax documents, Taxes, Verification
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Seller_Ncpz3f54xAeWu
In reply to: Seller_Ncpz3f54xAeWu’s post

Hi

@Sarah_Amzn @Julia_Amzn

are you able to help with this at all?

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Seller_ZVAz3d5lZuGid
In reply to: Seller_Ncpz3f54xAeWu’s post

Many of us (myself included) had to go through this at the beginning of the year, and despite EVERYTHING proving we are UK based, they kept asking for more and more documents, all of which had already been sent numerous times. Just had to persevere, but hopefully a mod might be able to intervene for you.

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Seller_RlZVPg3d6ZUGP
In reply to: Seller_Ncpz3f54xAeWu’s post

Are you sending loads of documents or just the 2 they ask for?

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Seller_k2X0L9mVRT0pW
In reply to: Seller_Ncpz3f54xAeWu’s post

in reality they require either a rent bill, utility bill or council rates bill

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Seller_gqiDBVyjv2BIp
In reply to: Seller_Ncpz3f54xAeWu’s post

I'm in the same boat - I've sent all the documents requested and we are in fact UK established for VAT (I also provided our VAT number). I have been sending documents and being asked for more repeatedly for 6 weeks. Our disbursements were held on 01/06. I made another submission on 03/06 and now I've heard nothing for 2 weeks. I've contacted account health support twice and they just tell me it'll be one or two more days. Last time I spoke with them was a week ago.

Very difficult when there is no end in sight and it's having a real impact on our cashflow now...if you find the secret to getting this resolved, please share!

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Seller_Ncpz3f54xAeWu
In reply to: Seller_Ncpz3f54xAeWu’s post

@Sakura_Amazon_ Please could you help?

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Seller_Ncpz3f54xAeWu
In reply to: Seller_Ncpz3f54xAeWu’s post

This has now been resolved :)

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Sarah_Amzn
In reply to: Seller_Ncpz3f54xAeWu’s post

Hello @Seller_Ncpz3f54xAeWu,

I'm happy to see that the verification was completed.

Please let´s follow in this other thread about the deposit method issue.

Kind regards,

Sarah.

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