Amazon suspended our account and blocked disbursements. The reason is not known
Hello,
Our account has been deactivated on 17/09/2022. We opened this account at Amazon EU. Everything happened suddenly without any logical reason. First they said they were unable to complete the ownership verification of one of our deposit methods on our Amazon Seller account. There was nothing wrong without deposit method.
We submitted several appeals. However, the accounts still remained deactivated. After some time they claimed that the reason for the deactivation of our account according to them was: the information we submitted do not meet ‘‘the requirements of the Amazon user agreements. As a result, they have decided either not to open a new payment account or to limit transactions in our Amazon payment account’’
They also blocked our deserved money transfers. First, they told that they may release the money transfer three months after the deactivation. It is more than five months now. They did not transfer anything.There were nobody who could help us. All the seller support guys had no idea what is going on.
Now we are facing the same thing on Amazon USA marketplace. They suddenly decided to block our money transfers. They now said:Amazon recently sent you an email requesting information to verify your account. Amazon needs to verify the identity of your company or your payments may remain on hold. We contacted the seller support. The guys there made an internal review but could not understand the problem and transfer the case to their more professional team (their e-mail address is trms-pi-kyc-siv-ww2us-tr@amazon.com).
As I read through this seller forum, lots of sellers are facing similar problems. I don’t know who can help us. I would highly recommend that you stay away from this company. Because it is highly probable that you loose lots of money and your valuable time as well as health.
If you had similar issues or experiences with this company please write it here.
Thank you,
3 replies
Seller_7VbclcPFFRTnc
Verification is a completely normal process for amazon
They usually require you to be registered as a business - sole trader or ltd company and send them, company registration documents, personal ID and a utility bill. They also require a bank statement that if you are a ltd company, needs to in the company name
All these details must match each other exactly
If you are not in uk, further info will also be required
If this has all been rejected all you can do is email disbursement-appeals@amazon.co.uk
Seller_wWv4O2YvFLP2X
We submitted several times the national ID for the seller identification verification as well as the recent bank account statement and all the necessary documents about our company to the e-mail address. All the documents were legal documents. They said they could not verify our account. They never responded clearly why they suspended our account. All they said was: Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deducted. This usually takes about 90 days from the date your account was impacted, which was 17/09/2021, but funds may be held longer.’’
They are keeping around 900 EUR of our well deserved money and did not release it although almost 6 months passed by.
Our company exists more than twenty years. We submitted all the legal documents. They never responded whay they could not verify. Amazon thinks that it can keep the money of its selling partners if it cannot verify the documents. Amazon is not capable of verifying legal documents. I suggest all the sellers working with Amazon to be very careful They can keep your money forever wihout giving any reasonable explanation! We tried to contact the leadership Team while our account was not completely deactivated. They said: They are not responsible to reveal any data about this issue! They will also never say when your funds will be released.
Can you believe in this? They keep your money forever and just say they don’ need to give you any expanation.
We hope that every seller here understands what kind of selling partner Amazon is.
