SFP SAFE-T Claim Appeal Denied for Carrier Delay – Amazon Buy Shipping Used
Hello Amazon Moderator, I am requesting assistance with a denied SAFE-T claim for an SFP order where I have met all policy requirements.
Order ID:205-5860782-7843557 / SAFE-T Claim ID: 72193-33979-7923348
The Issue: The claim and subsequent appeal were denied for "Late Delivery." However, this delay was entirely on the carrier's side.
Evidence of Policy Compliance: The label was purchased through Amazon buy shipping.
On-Time Shipment: The "Ship By" date was [Tue, 3 Mar 2026 GMT]. The carrier's first scan occurred on [Tue, 3 Mar 2026, 21:25 BST], confirming on-time dispatch.
Carrier Delay: Tracking shows the package was delayed at the [EVRI] facility on [Wed, 4 Mar 2026, 08:18 BST]
Per Amazon’s Buy Shipping Protection Policy, sellers are protected against delivery-related issues (including delays and late delivery claims) when shipping on time via Buy Shipping.
Can a community manager please review this case? The automated system is currently disregarding the Buy Shipping protection policy.
Thank you.
SFP SAFE-T Claim Appeal Denied for Carrier Delay – Amazon Buy Shipping Used
Hello Amazon Moderator, I am requesting assistance with a denied SAFE-T claim for an SFP order where I have met all policy requirements.
Order ID:205-5860782-7843557 / SAFE-T Claim ID: 72193-33979-7923348
The Issue: The claim and subsequent appeal were denied for "Late Delivery." However, this delay was entirely on the carrier's side.
Evidence of Policy Compliance: The label was purchased through Amazon buy shipping.
On-Time Shipment: The "Ship By" date was [Tue, 3 Mar 2026 GMT]. The carrier's first scan occurred on [Tue, 3 Mar 2026, 21:25 BST], confirming on-time dispatch.
Carrier Delay: Tracking shows the package was delayed at the [EVRI] facility on [Wed, 4 Mar 2026, 08:18 BST]
Per Amazon’s Buy Shipping Protection Policy, sellers are protected against delivery-related issues (including delays and late delivery claims) when shipping on time via Buy Shipping.
Can a community manager please review this case? The automated system is currently disregarding the Buy Shipping protection policy.
Thank you.
3 replies
Seller_469SU3Aj73sZL
@Ana_Amazon @Dougal_Amazon
Can you have a look at this please
Aria_Amazon
Hello @Seller_Hz6zI7z2oNRyc,
Thanks for reaching out and for providing all the details on your SAFE-T claim.
I'm escalating this to our specialist partner team for a second review. They'll be looking at the shipment timestamps and your Buy Shipping usage to reassess the claim decision.
What to expect:
You don't need to take any further action right now. The team will review the evidence you've already provided, including your shipping confirmation and carrier tracking details. I'll update you on the outcome by replying here.
Best, Aria
