Hello @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH

I hope you have been well

I really hope one of you will please be able to help me with the following incredibly absurd and INFURIATING issue (praise misinterpreted by Amazon as a customer complaint):

I have received an absurd Voice of the Customer ''complaint'' which Amazon's AI has classed as ''Product condition not as expected - Top complaint drivers: 1. Opened Condition’’ and which I'm afraid it will turn into a ''Product Condition Customer Complaint'' on the Policy Compliance of my account and which may affect my account health:

The AI has totally misinterpreted the phrase ''Delivery looked like someone tried to open the packet good job you had put sellotape over the seal end.'' (which is 100% praise to me as the seller and never a complaint) by the customer who puchased the order 204-3591097-5175569 absurdly as a Product Condition Customer Complaint under Voice of Customer where the phrase appear as:

''Order ID: 204-3591097-5175569

Package looks like someone has tried to open it''

The latter is not even accurate as the phrase has been not only misinterpreted by Amazon but also has had words changed and the all important ending with the praise cut off to make it look like a complaint which is INCREDIBLY INFURIATING AND DOWNRIGHT ILLEGAL BY AMAZON WHICH IS MAKING UP FALSE ALLEGATIONS AND MANIPULATING THE SUPPOSED EVIDENCE TO MAKE IT LOOK LIKE A COMPLAINT...!

Hence I would really appreciate it if the ABSURD, UNTRUTHFUL & MANIPULATED comment that Amazon has put into the Voice of the Customer on my account could please be DELETED IMMEDIATELY to stop my account from INCREDIBLY UNFAIRLY getting into trouble for A SUPPOSED COMPLAINT WHICH WAS REALLY PRAISE!

Please help me out with this OUTRAGEOUS issue asap

Thank you

Ripley

P.S.: I have opened a case under the case log with ID 10593340492 (which probably will be a waste of time but in case it help you guys here)

Counterfeit complaint

I often think Amazin uses this to their advantage to collect data. Especially when third-party sellers have to spend a lifetime producing invoices and jumping through hoops.

Amazon must know that one in a thousand customers clearly has challenges and all too often incorrectly cries fake.

In cases like this, I would hope someone in the managing directors office would have enough common sense to resolve this for you.

Good luck

After emailing the managing directors office almost 30 times in the last few months, it has come to my attention they simply do not care to resolve issues caused by the incompetence of their seller support. Apart from the trivial response received after each email every 72 hours. I am shocked that such a large company has no escalations team. Shocking and another reason not to trade with such a company

Thank you for contacting the office of the Amazon UK Managing Director, John Boumphrey.

Your information has been passed to the relevant department for investigation and they will respond to you as soon as they have an update.

If you have not received a reply within 2 business days then please reply to this e-mail.

Thank you.