Account deactivated due to association with another account
hello
Can anyone help?
We have had our account deactivated due to an association with another account. The other account is a Chinese company that we have no affiliation with.
We have raised an appeal on the 9th July with no response and every time we call we get the same script. Please wait.
We have only been trading for a year. Just started to make a profit and now this will close the business.
We still have bills to pay!
Can anyone suggest anything?
Thanks in advance.
Account deactivated due to association with another account
hello
Can anyone help?
We have had our account deactivated due to an association with another account. The other account is a Chinese company that we have no affiliation with.
We have raised an appeal on the 9th July with no response and every time we call we get the same script. Please wait.
We have only been trading for a year. Just started to make a profit and now this will close the business.
We still have bills to pay!
Can anyone suggest anything?
Thanks in advance.
21 replies
Seller_PJYL4qL5BwPqV
@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazonis anyone able to help please?
Abella_Amazon
Hello @Seller_PJYL4qL5BwPqV,
This is Abella from Amazon to help you. From the above post I understand that you are concerned about the Account reactivation.
I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.
Even if you do not own another account, your account does share at least one significant point of information with this other account. That information connects their status and actions to your account.
Have any family members, friends, colleagues, employees, or third-party services ever accessed your account, or vice versa?
Have you ever received assistance from anyone with managing or setting up your selling account? If yes, could you please describe what kind of help they provided?
To reactivate your selling account, please follow these steps:
Reactivate the related account first by submitting an appeal as instructed in the communication you received regarding that account.
For further inquiries, refer to the "Multiple Account Policy."
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.