New Account Deactivated - Call Back won't work
I’ve opened a new account and did a video call to confirm my identity, However it seems i have been verified for Amazon US but my account is deactivated for UK… Everytime i try the callback feature it doesn’t work and i keep getting a generic repsonse when i add to my case.
10 replies
Seller_7VbclcPFFRTnc
Verification videos are done from US for uk site
I believe after the video it says it can take up to 72 hours to activate your account
Some point after this, they’ll also require your business documents if you are buying and reselling for a profit (rather than just selling off your old used possessions) which presumably you are by your name
Seller_D59sukg3PflcJ
@JLBCommerce
I’m Aksh from Amazon, here to assist you with your concerns
We understand that you have concerns regarding the verification of your account. I’m here to guide you with a way forward.
For a more detailed understanding of the issue, we request you to kindly provide us the first and the last snapshots/screenshots of the emails received in your seller central performance notifications about the issue in hand, so that we can guide you better.
We are sorry to hear about your experience and we understand your urgency to get your issue resolved. We have notified this previously to our partner team and please be assured that they are working vigorously behind the scenes to help find a resolution.
Kindly feel free to post on the same thread if you need any further assistance. The Forums community and I, are here to support you.
Regards,
Aksh.
