UPS leaves item in customers driveway and Customer says it was run over. We use Amazon shipping services . Who is responsible
Since the package was delivered UPS won't let me put in a claim. Reason for contact: Hello , customers item was delivered but left at the end of his driveway and someone had driven over it , the box and item is ruined , customer is more than happy to provide and image , please reach out to the customer within 24-48 hours to have this resolved , thank you .
5 replies
Seller_z3XfkorVSmnEY
response to customer....sorry to hear that your order was damaged. In order to get a refund, please follow Amazon's policy and submit an a-z claim...then give them a template as to how to file a claim.
Customer service is just telling you what the customer told them. Yes, I think they should deal with the refund issue, but they don't.
Seller_nx8v7SMEX2ZBv
Hello , did you buy the UPS shipping label from Amazon buy shipping ? If You did im pretty sure you supposed to help the customer file an A to z claim if you want to be covered.
Seller_79fSSjTy7emGE
Anyone ever have UPS leave a package other than up the driveway or walkway near a door? They left it out near the street for porch pirates to see in the traveled portion of the driveway?
Seller_XSqPquQH4FvW1
UPS around here normally leaves packages sitting out on the steps, doesn't even ring the doorbell. They left someone else's fairly large package there once. It said to keep it out of the sun, so we didn't want to just drop it off at the correct address. We took it over to the local UPS office & they didn't want to take it. Left it there anyway.
I think the post office does a better job.
Seller_9EdlrqgJyv25K
Since the package was delivered, Amazon is responsible for resolving the issue under their A-to-Z Guarantee or Amazon Shipping policies if it was shipped using Amazon's Buy Shipping services. Also advise the customer to file an A-to-z Guarantee claim.
