Restricted Product Policy Violation
I have a bonkers violation on ASIN: B07G4DD5DB which is a ASTRO Gaming A50 Wireless Headset for Xbox One. The violation reads:
The sale of products that are not fitted with either (i) a UK 3-pin plug, or (ii) a non-UK plug permanently fitted with a UK safety-approved conversion plug are prohibited on Amazon.co.uk. For more information on prohibited and approved plugs, please search for the 'Electrical Goods Requirements: Plugs and Sockets' help page in Seller Central.
From manufacturers website of what’s in the box :
Astro A30 Wireless Headset
LIGHTSPEED USB-A transmitter
Removable Boom Microphone
Analog Cable
1.5 m USB-C to USB-A charge cable
A30 Headset Case
Quite obviously these are wireless headphones which is not fitted with, and do not come with, a plug at all so this is an invalid violation. And I cannot even send a support request as it requires me to input a FNSKU and error code - both of which are unavailable since the listing has been completely removed! Could a mod please help with getting this violation removed? Thanks
@Spencer_Amazon@Winston_Amazon@Sarah_Amzn
Restricted Product Policy Violation
I have a bonkers violation on ASIN: B07G4DD5DB which is a ASTRO Gaming A50 Wireless Headset for Xbox One. The violation reads:
The sale of products that are not fitted with either (i) a UK 3-pin plug, or (ii) a non-UK plug permanently fitted with a UK safety-approved conversion plug are prohibited on Amazon.co.uk. For more information on prohibited and approved plugs, please search for the 'Electrical Goods Requirements: Plugs and Sockets' help page in Seller Central.
From manufacturers website of what’s in the box :
Astro A30 Wireless Headset
LIGHTSPEED USB-A transmitter
Removable Boom Microphone
Analog Cable
1.5 m USB-C to USB-A charge cable
A30 Headset Case
Quite obviously these are wireless headphones which is not fitted with, and do not come with, a plug at all so this is an invalid violation. And I cannot even send a support request as it requires me to input a FNSKU and error code - both of which are unavailable since the listing has been completely removed! Could a mod please help with getting this violation removed? Thanks
@Spencer_Amazon@Winston_Amazon@Sarah_Amzn
0 replies
Seller_vPTlUYc5NALmW
My appeal is under Case ID is 11471633692 if a mod can assist please.
Seller_vPTlUYc5NALmW
I've noticed that although they've granted my appeal and reinstated the ASIN, I'm still 4 points down on what I was before they penalised me for it. Anyone know why this might be?
Seller_0XWc3TbYeT9US
Amazon have been creating multiple "not sold with a 3-pin plug" violations for the last fortnight - frequently on items which require no power cable at all (including some Startech adapters for IT cables and other unbelievable things) - we're not sure what flags these for their algorithm but all you can do is appeal it, I find if you can find a link to the manufacturer's website showing what it is that it seems to help with getting it overturned almost straight away. But if you sell a lot of electronics you'll see a few of these.
I can't comment on your Account Health score, I haven't noticed ours being affected, it may just take a day or two to update. You can raise it with an account health "specialist" if you like - best of luck getting any kind of meaningful answer!
Seller_vPTlUYc5NALmW
Can a mod please assist with me getting my health points reinstated after winning my appeal against a Restricted Product violation? Thanks.
@Julia_Amazon @Winston_Amazon
Zyan_Amazon
Hello @Seller_vPTlUYc5NALmW,
This is Zyan from Amazon, and I'm here to assist you.
I have a bonkers violation on ASIN: B07G4DD5DB which is a ASTRO Gaming A50 Wireless Headset for Xbox One. The violation reads:
The sale of products that are not fitted with either (i) a UK 3-pin plug, or (ii) a non-UK plug permanently fitted with a UK safety-approved conversion plug are prohibited on Amazon.co.uk. For more information on prohibited and approved plugs, please search for the 'Electrical Goods Requirements: Plugs and Sockets' help page in Seller Central.
From manufacturers website of what’s in the box :
Thank you for bringing this matter to our attention regarding ASIN: B07G4DD5DB. I understand your concern about the restricted product policy violation flag related to electrical plug requirements.
For selling electrical products on Amazon.co.uk, all items must comply with UK safety standards, specifically:
- Items must have a UK 3-pin plug, or
- Items with non-UK plugs must have a permanently fitted UK safety-approved conversion plug
I recommend checking your ASIN's current status in your Manage Inventory page. If the ASIN is no longer visible because you previously deleted the listing, you may now create a new listing ensuring compliance with UK electrical safety requirements.
If you find that the ASIN is still experiencing any restrictions when attempting to relist, please create a new case with detailed information about your product's plug specifications and compliance with UK safety standards.
Best regards,
Zyan
