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Seller_tyVNFhYoAvqQq

Amazon Verification Team is playing with me from last 2 months

Referring to Case ID: 12453728612, 12451447662

From Last 2 months, Amazon verification team is playing with me. There is a technical issue from Amazon side on my account. I had to change my business address as it was updated. I changed it and submitted the required information. I made a little mistake which was i forget to add a space in my address. it was 17 ST but i wrote 17st.

My account deactivated as I failed to pass the KYC just because of this little error. From that day I'm trying to edit the address but due to technical issue from Amazon backend I'm not able to edit the address as it says the following line when i edit and click on save.

"Could not save details You have attempted to modify a value that cannot be changed right now. Please refresh the page to see the updated state"

Now from last 2 months I'm asking Amazon to fix this technical issue or manually review my documents and reinstate my account but all i got from them is a reply saying that the case is transferred to internal team and after every 6-8 days the internal team replies that the issue is resolved and when i check again, the issue is never resolved and the circle continues again.

From last 2 months the same thing is repeating again and again and I'm so tired from this thing now. From last 2 months I cannot pay my team the salaries and Amazon is deducting the account fees + the storage charges + Now long term storage every month. Now FBA team is asking me to create removal order for all of my inventory. Cool

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2 replies
Tags:Verification
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Seller_tyVNFhYoAvqQq

Amazon Verification Team is playing with me from last 2 months

Referring to Case ID: 12453728612, 12451447662

From Last 2 months, Amazon verification team is playing with me. There is a technical issue from Amazon side on my account. I had to change my business address as it was updated. I changed it and submitted the required information. I made a little mistake which was i forget to add a space in my address. it was 17 ST but i wrote 17st.

My account deactivated as I failed to pass the KYC just because of this little error. From that day I'm trying to edit the address but due to technical issue from Amazon backend I'm not able to edit the address as it says the following line when i edit and click on save.

"Could not save details You have attempted to modify a value that cannot be changed right now. Please refresh the page to see the updated state"

Now from last 2 months I'm asking Amazon to fix this technical issue or manually review my documents and reinstate my account but all i got from them is a reply saying that the case is transferred to internal team and after every 6-8 days the internal team replies that the issue is resolved and when i check again, the issue is never resolved and the circle continues again.

From last 2 months the same thing is repeating again and again and I'm so tired from this thing now. From last 2 months I cannot pay my team the salaries and Amazon is deducting the account fees + the storage charges + Now long term storage every month. Now FBA team is asking me to create removal order for all of my inventory. Cool

Tags:Verification
00
112 views
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2 replies
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Manny_Amazon

Hello @Seller_tyVNFhYoAvqQq,

Thanks for letting us know about this. I've reviewed the details of case #12575397622 and have confirmed it is currently open with the team who is reviewing and providing updates. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

01
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Seller_tyVNFhYoAvqQq

Amazon Verification Team is playing with me from last 2 months

Referring to Case ID: 12453728612, 12451447662

From Last 2 months, Amazon verification team is playing with me. There is a technical issue from Amazon side on my account. I had to change my business address as it was updated. I changed it and submitted the required information. I made a little mistake which was i forget to add a space in my address. it was 17 ST but i wrote 17st.

My account deactivated as I failed to pass the KYC just because of this little error. From that day I'm trying to edit the address but due to technical issue from Amazon backend I'm not able to edit the address as it says the following line when i edit and click on save.

"Could not save details You have attempted to modify a value that cannot be changed right now. Please refresh the page to see the updated state"

Now from last 2 months I'm asking Amazon to fix this technical issue or manually review my documents and reinstate my account but all i got from them is a reply saying that the case is transferred to internal team and after every 6-8 days the internal team replies that the issue is resolved and when i check again, the issue is never resolved and the circle continues again.

From last 2 months the same thing is repeating again and again and I'm so tired from this thing now. From last 2 months I cannot pay my team the salaries and Amazon is deducting the account fees + the storage charges + Now long term storage every month. Now FBA team is asking me to create removal order for all of my inventory. Cool

112 views
2 replies
Tags:Verification
00
Reply
user profile
Seller_tyVNFhYoAvqQq

Amazon Verification Team is playing with me from last 2 months

Referring to Case ID: 12453728612, 12451447662

From Last 2 months, Amazon verification team is playing with me. There is a technical issue from Amazon side on my account. I had to change my business address as it was updated. I changed it and submitted the required information. I made a little mistake which was i forget to add a space in my address. it was 17 ST but i wrote 17st.

My account deactivated as I failed to pass the KYC just because of this little error. From that day I'm trying to edit the address but due to technical issue from Amazon backend I'm not able to edit the address as it says the following line when i edit and click on save.

"Could not save details You have attempted to modify a value that cannot be changed right now. Please refresh the page to see the updated state"

Now from last 2 months I'm asking Amazon to fix this technical issue or manually review my documents and reinstate my account but all i got from them is a reply saying that the case is transferred to internal team and after every 6-8 days the internal team replies that the issue is resolved and when i check again, the issue is never resolved and the circle continues again.

From last 2 months the same thing is repeating again and again and I'm so tired from this thing now. From last 2 months I cannot pay my team the salaries and Amazon is deducting the account fees + the storage charges + Now long term storage every month. Now FBA team is asking me to create removal order for all of my inventory. Cool

Tags:Verification
00
112 views
2 replies
Reply
user profile

Amazon Verification Team is playing with me from last 2 months

by Seller_tyVNFhYoAvqQq

Referring to Case ID: 12453728612, 12451447662

From Last 2 months, Amazon verification team is playing with me. There is a technical issue from Amazon side on my account. I had to change my business address as it was updated. I changed it and submitted the required information. I made a little mistake which was i forget to add a space in my address. it was 17 ST but i wrote 17st.

My account deactivated as I failed to pass the KYC just because of this little error. From that day I'm trying to edit the address but due to technical issue from Amazon backend I'm not able to edit the address as it says the following line when i edit and click on save.

"Could not save details You have attempted to modify a value that cannot be changed right now. Please refresh the page to see the updated state"

Now from last 2 months I'm asking Amazon to fix this technical issue or manually review my documents and reinstate my account but all i got from them is a reply saying that the case is transferred to internal team and after every 6-8 days the internal team replies that the issue is resolved and when i check again, the issue is never resolved and the circle continues again.

From last 2 months the same thing is repeating again and again and I'm so tired from this thing now. From last 2 months I cannot pay my team the salaries and Amazon is deducting the account fees + the storage charges + Now long term storage every month. Now FBA team is asking me to create removal order for all of my inventory. Cool

Tags:Verification
00
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2 replies
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Manny_Amazon

Hello @Seller_tyVNFhYoAvqQq,

Thanks for letting us know about this. I've reviewed the details of case #12575397622 and have confirmed it is currently open with the team who is reviewing and providing updates. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

01
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user profile
Manny_Amazon

Hello @Seller_tyVNFhYoAvqQq,

Thanks for letting us know about this. I've reviewed the details of case #12575397622 and have confirmed it is currently open with the team who is reviewing and providing updates. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

01
user profile
Manny_Amazon

Hello @Seller_tyVNFhYoAvqQq,

Thanks for letting us know about this. I've reviewed the details of case #12575397622 and have confirmed it is currently open with the team who is reviewing and providing updates. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

01
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