2 Years And 7 Months (Counting..) Amazon Still Wont Disburse Funds From My Diactivated Account
Even though i have explicitly stated in numerous emails and phone calls to various departments and email that, i have no intention of wanting to start re-selling on amazon, therefore the appeal process of reinstating my seller account doesn't hold. I simply would just like my funds reimbursed, the funds have been put on "reserve" regarding transaction that occurred 2 Years and 7 Months ago.
In summary, based on the guidance from Amazon's Health Account Specialist employer and confirmations from other Amazon employees, the prolonged withholding of my funds, exceeding £3,000, is unjustified. This is exacerbated by the fact that no chargeback claims, A-Z guarantee claims, or disputes have been filed by customers in the 800+ days since the funds were initially reserved. The prolonged withholding of these funds, coupled with the severe financial strain and the consequential impact on my mental health condition, makes it imperative that an immediate and favourable resolution is reached.
Given the clear guidance from Amazon's account health team, the confirmations from your employees, the extended time frame exceeding Amazon's policies and regulations, the severe financial strain caused by the withheld funds, and the consequential effects on my personal circumstances, I respectfully demand an immediate and favourable resolution to this matter.
Yet, they still assume and state i have to get my account reactivated first. i think they dont know their own policies and guidelines, even cross referenced against amazon "Funds Withholding Policy" with account health specialist who concluded i don't fall under this bracket too!
Seller_ZVAz3d5lZuGid
It is a fact that , even if you do not want to sell again, then for funds to be released you have to have an active account, not deactivated, so if you can get your account reactivated that would be the best way, OR you could go down the Small Claims Court route, or try Amazon mediation.
Sakura_Amazon_
Hello @Seller_UifcJi7F5K5Zz,
As per Funds withholding policy
"If we find that you have engaged in deceptive, fraudulent or illegal activity, have abused our systems, or repeatedly violated our policies that protect our customers and sellers, we may withhold some or all funds in your account. Examples of deceptive, fraudulent or illegal activities include, but are not limited to: falsifying or misrepresenting your identity, violating Amazon’s anti-counterfeit policy or submitting forged documents to Amazon."
@Seller_ZVAz3d5lZuGid, Sellers can still request funds disbursement, even when the account is deactivated; however, the decision is made after conducting a separate investigation.
"If your account is not reinstated following an appeal or you choose not to appeal the deactivation, after 90 days from when your account was deactivated, you may separately request funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account for abusive, fraudulent or other prohibited activity. During this process, we may request that you provide additional information or documentation regarding your identity, financial instruments and product sourcing. We may validate any information that you provide with third parties or government agencies."
Regards,
Sakura
