Changing from an individual seller to a sole trader?

Hi

Please can someone help as this is a joke. I opened an account as an individual seller (using my own name and home address) and now I want to change to a sole trader as as I have registered with HMRC (I have registered in my own name and same address for my business so this does not need to be changed). I believe if you change to a sole trader you have to get your status changed so I opened a case log and explained I needed to do this. After some back and forth as they didn’t understand what I wanted to do they closed my case and sent me some instructions as you can see below. Straight away I went to step 1 and clinked on business identity but it didn’t give me an option of doing anything other than pressing submit which I did, but I didn’t actually change anything as it didn’t give me an option (it didn’t ask to upload anything) and now it says I will be verified in 24hrs or more. I followed the more help link and it just takes me to searching for help. Is there anyway I can contact seller support and just upload some documents so they can change me to a sole trader as I just keep going around in circles.

All I want to do is change from an individual seller to a sole trader or is it best to close my account and open a new one as I have not sold anything yet as I wanted my status updating. It should be easy but I keep going round in circles with them.

Kind Regards

Dear Seller,

We have reviewed your account and determined that you have incorrectly selected individual as your legal entity in Seller Central.

To reactivate your account, you must complete your account verification. To continue with your account verification, please update your legal entity by following the instructions below.

– Go to the ‘Settings’ section of Seller Central (https://sellercentral-europe.amazon.com/gp/on-board/configuration/index.html) and click ‘Account Info’ from the drop-down menu.

– In the ‘Business Information’ section, click the ‘Identity Information’ link.

– In the ‘Business and Contact Information’ section, click ‘Expand’

– In the ‘Business and Contact information’ section, click ‘edit information’ and select the relevant legal entity.

– Confirm the business details and click ‘Submit’.

See below for more information on seller categories:

– UK Sole Proprietor: This option is for commercial individuals who sell for profit. A Sole Proprietorship is registered with Her Majesty’s Revenue and Customs (HMRC). There is no legal distinction between the owner and the business.

– State-owned: A business that is either wholly or partially owned and operated by a government.

– Publicly-listed: A business with shares listed on a stock exchange for public trading.

– Privately-owned (such as Limited, Partnership, International sole proprietor): A business controlled and operated by private individuals.

– Charity: Incorporated or non-incorporated tax exempt body.

Please select the correct category in order to continue with the verification of your account.

If we do not receive the requested information within 28 days, you will not be able to resume selling activity on your account.

If you have any questions, you can contact us at any time, by clicking below and selecting "Your Account" > "Account Verification".

http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html

Thank you,

The Amazon Payments Team