false claims of wrong item sent
Hi all
getting a few sales were customers claim wrong item sent, listing clearly states Aluminium buyer returning item saying thought it was steel not aluminium
am i correct in thinking we will be responsible for the return shipping on a correctly sent item?
probably nothing we can do but it is annoying
false claims of wrong item sent
Hi all
getting a few sales were customers claim wrong item sent, listing clearly states Aluminium buyer returning item saying thought it was steel not aluminium
am i correct in thinking we will be responsible for the return shipping on a correctly sent item?
probably nothing we can do but it is annoying
3 replies
Seller_YcVj3IObF7ZOZ
Amazon refund on first label scan so may charge you the return postage if the buyer fraudulently gives the wrong reason ie "wrong item sent" although the correct item was ! I've had several like this recently!
When you get the item back if the buyer fraudulently gives the wrong reason and you get charged , put a safe t claim in ,claiming the return postage , make sure the bots give you the full amount , if not put an appeal in.
Seller_mR8hAumPA2CkX
Thanks for the reply with some useful information
Simon_Amazon
Hello,
This is Simon from Amazon.
Have you followed the instructions provided by @OLDBUTALLTHERE?
Did it work out?
Best,
Simon
