Hello!

Please advise on what to do in this situation - we need to update the content in a blocked listing.

Here's the situation: we sell a special product on Amazon.de. We got banned, presumably because of the use of prohibited keywords in the "Product Description" field.

Support recommended changing this field. We have tried to do this repeatedly, pressing the "SAVE" button, it then says that the data is saved, but in fact, after several days, everything remains the same (nothing is saved).

And it is very important for us to make changes in the "Product Description" to get out of the ban (the support team, which only responds by email, clarified that they will only be ready to unban after the listing is changed).

Trying to update via a flat file through "UPDATE" also does not change the "Product Description", several days pass, but the changes are not saved.

What would you advise us to do?

Is there a way to reset blocked listings via a special flat file or otherwise?

Thank you for your advice!

I would like to update title, color, style and other common attributes for listings that I have created, I own, and am brand registered for.

Updates to not process despite delete and relist, and attempting to contact seller support. I get this reply from amazon " After a review, we’ve determined that the attribute you would like to update for this ASIN has already been claimed by another representative of the brand."

Please help me understand this. I have even logged into the main account to make updates directly instead of using my secondary user login but this only worked for some items. I have outstanding changes that have not gone through and amazon will keep sending me the same reply.

we got multiple listings in all the EU marketplaces with the same issue

there is a matching error 8541 on the item_name value

and it makes no sense for two reasons:

1. this is the error message that I receive upon opening the Edit page for any listing or trying to update via upload, the message itself as follows: "The value 'ABC' specified cannot be used as it conflicts with the value 'ABC' for ASIN Z in the Amazon catalogue. If this is ASIN 'Z', update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc)."

value 'ABC' specified here 100% identical to value 'ABC' for ASIN Z in the Amazon catalogue, so I do not get it how there is a conflict if this error message returns two exactly the same values for a proposed one and for the one in the Amazon catalog.

2. the error message always contains item_name values that belong to a different marketplace, such as, if I work on a listing in DE marketplace, the error message will contain values in Italian, not in German as one would expect.

countless case with the [Seller Support] team got us no resolution, it's always the same , they keep replying that to solve this issue we must update this ASINs data with the value that is set for this ASIN in the Amazon catalogue, but that's impossible for these two reasons explained above. on some random cases we were able to get support team to perform a backend update , not sure if they actually updated anything since nothing changed and the problem still shows on the edit page.

I see loads of articles here regarding 8541 error, but did anyone had it with such circumstances ? any suggestions on how to solve it?

[Moderator Edit: inappropriate abbreviation removed]