just wanted to vent!
Another buyer that doesn't read the item, then requests a return, and Amazon automatically refund immediately - without it being zapped by the Post Office (impossible on a Sunday!). She claims she thought this was a CD, and can't play vinyl. It'll be interesting to see if I actually get the item back.
https://www.amazon.co.uk/gp/product/B00AWZUDK0
just wanted to vent!
Another buyer that doesn't read the item, then requests a return, and Amazon automatically refund immediately - without it being zapped by the Post Office (impossible on a Sunday!). She claims she thought this was a CD, and can't play vinyl. It'll be interesting to see if I actually get the item back.
https://www.amazon.co.uk/gp/product/B00AWZUDK0
12 replies
Seller_ZJhFeE3tNKzfh
yep fair vent.
Though the oddity there is amazon refunding. What does the return request status say?
While post offices themselves are closed on a Sunday, Royal Mail Post Office locker boxes aren’t. I’d assume if a drop off took place at one of those, that could class as ‘a scan’
Seller_FQHkqHJI5SqTh
Sub Post offices are open on Sundays or at least the 2 here are.
If I used POs I could post on a Sunday. Not that it would go anywhere until Monday.
As @Seller_ZJhFeE3tNKzfhsays there are now Parcel Lockers. Also an increasing number of drop shops.
Seller_eIYKbn9rbJMRl
Maybe that is why then...I hadn't realised. The refund has been processed and money left my account. It is a shame thatthere is no real appeal against either stupidity, inability to read, or maybe just fraud!
Seller_Fg2fqaWOnEtha
Last week I had a buyer on eBay open a return request for a large item, claiming the listing was misleading because it didn’t include the measurements. eBay automatically approved the return at my expense, assuming I was at fault. However, the sizes were clearly stated on the listing, very visible and definitely added well before the buyer made the purchase.
The buyer then accused me of adding the measurements after their purchase (which isn’t true) and even asked to keep the item in exchange for a partial refund. I eventually managed to speak with someone fairly senior at eBay, who confirmed that my listing was accurate and detailed, and that it had been published in full before the order. They reassured me that there will be consequences for the buyer, as this is exactly the kind of behaviour they’re trying to prevent.
That’s how the system should work.
