SFP and DELIVERY ETA ISSUES clear issue
Hi,
I've seen a lot of posts about this recently, so I wanted to share where we are after opening multiple cases with Amazon and still receiving no meaningful response.
Our Standard Delivery shipping profile is set to 0-day handling, 7 days a week, with all orders shipped via a 24-hour courier. Despite this, customers are currently being shown an expected delivery of Friday. Today is Monday.
Based on our settings and our current account padding of 1.3 days, the latest estimated delivery should be Wednesday, not Friday. This is clearly incorrect and is costing us a significant number of sales. This issue only occurs when our courier is linked to our shipping profile using SSA.
We've also tested Amazon's new Delivery+ system, but the delivery estimate is exactly the same. My understanding was that Delivery+ was intended to improve delivery speeds, so this makes no sense.
With SFP, our Prime offers are finally showing next-day delivery again after weeks of incorrect estimates. However, non-Prime customers are being shown delivery dates of 21st-23rd, even though today is the 13th. That's up to a 10-day delivery estimate for orders that we actually dispatch using next-day delivery as standard.
Amazon, the delivery padding being applied here is clearly wrong. It's having a direct impact on sales. We've opened three cases and spent countless hours on the phone, yet we've still had no explanation or update.
Our operation runs 24 hours a day, 7 days a week. We physically cannot dispatch orders any faster than we already do.
Can someone from Amazon please investigate and provide an update?
One final point: if our SFP offers are correctly showing next-day delivery, why aren't our standard offers?
As a comparison, if we switch to a shipping profile that doesn't use an SSA-linked courier, our estimated delivery immediately changes to 2 days. That strongly suggests this is now a technical issue rather than a configuration issue on our side. I have also spoken with many contact within DPD, EVRI, Royal Mail, DHL and they currently all assure us that they are not running with any SSA Delay.
SFP and DELIVERY ETA ISSUES clear issue
Hi,
I've seen a lot of posts about this recently, so I wanted to share where we are after opening multiple cases with Amazon and still receiving no meaningful response.
Our Standard Delivery shipping profile is set to 0-day handling, 7 days a week, with all orders shipped via a 24-hour courier. Despite this, customers are currently being shown an expected delivery of Friday. Today is Monday.
Based on our settings and our current account padding of 1.3 days, the latest estimated delivery should be Wednesday, not Friday. This is clearly incorrect and is costing us a significant number of sales. This issue only occurs when our courier is linked to our shipping profile using SSA.
We've also tested Amazon's new Delivery+ system, but the delivery estimate is exactly the same. My understanding was that Delivery+ was intended to improve delivery speeds, so this makes no sense.
With SFP, our Prime offers are finally showing next-day delivery again after weeks of incorrect estimates. However, non-Prime customers are being shown delivery dates of 21st-23rd, even though today is the 13th. That's up to a 10-day delivery estimate for orders that we actually dispatch using next-day delivery as standard.
Amazon, the delivery padding being applied here is clearly wrong. It's having a direct impact on sales. We've opened three cases and spent countless hours on the phone, yet we've still had no explanation or update.
Our operation runs 24 hours a day, 7 days a week. We physically cannot dispatch orders any faster than we already do.
Can someone from Amazon please investigate and provide an update?
One final point: if our SFP offers are correctly showing next-day delivery, why aren't our standard offers?
As a comparison, if we switch to a shipping profile that doesn't use an SSA-linked courier, our estimated delivery immediately changes to 2 days. That strongly suggests this is now a technical issue rather than a configuration issue on our side. I have also spoken with many contact within DPD, EVRI, Royal Mail, DHL and they currently all assure us that they are not running with any SSA Delay.
7 replies
Glenn_Amazon
Hi there @Seller_GGJOfKg6aTRV0,
Thank you for reaching out with your concerns with your order shipping and delivery times. In order to escalate this issue we will need additional details. Please reply with your most recent Seller Support Case where you reported this issue and provided your errors and we can see what escalation options we can provide. Thank you for your understanding.
-Glenn
Seller_jGVxVIjqaXgJJ
Did you get any resolution to this? As we are having this issue?
