Hello,

I have had my account deactivated since yesterday.

"Your Amazon.de selling partner account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement"

This is a product that was uploaded with others over a year ago, we never had it in stock. The only answer I got was that I have to prove that I did not violate the rules.

Deactivating an account in the current period is quite devastating, because of a product that was not even really on offer. No one has heard from me for 48 hours and is not responding to my request for what to do to fix the situation.

Do you have any information for me on how to proceed?

Thanks for your help

Hello,

My account got deactivated due to section 3 because they have concerns about the authenticity of one products that I didn sold since october 2023, and they asked for a invoice from my distributor, I provided them the invoice with all the information required but they said they were unable to verify the supplier.

After that they asked for an invoice, receipt etc from my supplier s supplier or letter of autorization, but my distributor don t want to offer me any of those documents, I tried talking with the support but all they do is copy paste the same answear asking for those documents.

What else I can do if I can t get those documents?

It has been more than 51 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 51 days

Hello,

Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account for up to 90 days while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have taken this measure because one or more of your product listings are in violation of Amazon’s Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070). Amazon previously alerted you of these issues through notifications sent to your email address on file on the ASINs below:

ASIN: |B0CPVSRKJK|

Brand: ||

We’re here to help.

If you have questions about this policy or the information requested above, please reference the following:

-- Amazon's Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070)

-- Intellectual Property for Rights Owners (https://sellercentral-europe.amazon.com/gp/help/G201361070)

-- Create a plan of action (https://sellercentral-europe.amazon.com/gp/help/external/G201623610)

-- Appeal an account deactivation or listing removal (https://sellercentral-europe.amazon.com/gp/help/200370560)

How do I reactivate my account?

To reactivate your selling account, please send us the following:

-- The root cause(s) of each of the Intellectual Property policy violations listed above.

-- The actions you have taken to resolve each of the Intellectual Property policy violations listed above.

-- The steps you have taken to prevent each of the Intellectual Property policy violations listed above going forward.

How do I send this information?

Submit this information by following the instructions in the banner on the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa).

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation by following the instructions in the banner at the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Your explanation should include the following information:

-- How your account has not violated the Intellectual Property policy.

-- Evidence that shows that your account complies with our Intellectual Property policy.

Hi Jeff,

Hope this email gets a response from you. I am reaching out desperately because I am experiencing a pressing issue with my Amazon seller account that is frustrating and confusing me.

A little background first: I joined Amazon Seller Platform in 2020, starting with a global account. I invested a lot of time and resources into learning about Amazon operations, managing two product lines, attending trade shows, working with factories, and researching products to make them more attractive to customers.

Everything was going great until September 2023, when my seller account was unexpectedly suspended by Amazon’s US team. They cited unverifiable information associated with my account, claiming that no listings or sales history could be found. This resulted in the suspension of all my North American accounts, followed by my global account the next day.

To resolve the issue, I provided all the necessary documentation, including utility bills, invoices, ID, and business documents. After two months of hard work, my account was reinstated, but I had to close all non-European accounts to focus on the European market.

However, I was once again facing suspension, this time from Amazon Belgium, for sales over €150 without a VAT number. I immediately deleted all listings over €150 and corrected the issue to get back online.

Recently, my European account was closed again on May 2, 2024, for selling a children's electric car, despite having all the necessary authorization documents for various models. I promptly uploaded the required documents on May 3, but a month has passed without any response (51 days). In addition, Amazon deleted all my active listings.

I have tried to contact Seller Support via email, but I am always redirected to the Account Health Team, who tell me they cannot help with this issue. I am at my wits' end. Why is it so hard to sell on Amazon despite my compliance with all policies and procedures?

Amazon is known for fairness and integrity, and I believe it has the potential to be better. However, these ongoing issues have severely affected my business and caused a lot of anxiety.

I kindly request that the authorization documents I submitted be reviewed expeditiously and my account be reinstated as soon as possible. It has been 51 days since I submitted the documents, and I have not received a response. If I need any additional information, I'm happy to provide it.

Thank you for your attention to this matter. I hope we can resolve this issue together.

Sincerely,

{Moderator Edit (Janina) persönliche Informationen entfernt}