Your Reserve Policy – Delivery Date + 14 Days (DD+14)
Your Reserve Policy – Delivery Date + 14 Days (DD+14)
Dear Seller,
Your sales proceeds will be delayed while we are reviewing your account. Starting today, the reserve period for all of your orders will be 14 days after the delivery date. For example, if you ship an item on January 1, and the actual delivery date is January 4, then the sales proceeds will be available for disbursement starting on January 19.
I received a new notification.
What does it mean?
Is my account being verified again?
10 days ago I verified my account via video call.
Have my payments been stopped?
3 replies
Seller_nRFmxiQg4EGrw
Not stopped, but Amazon is holding them a bit longer than before. Apparently they feel a bit uneasy about your account; not enough to suspend or even warn you, but want to make sure that they are covered.
Once they finish reviewing your account, things will eventually get back to normal (assuming, of course, that they find nothing wrong). But most sellers have at least a bit of a reserve, even after years.
Emet_Amazon
Hello @Seller_QE7JrbR7pTXNa,
Thank you for posting your concern with your reserve policy.
Your Reserve Policy – Delivery Date + 14 Days (DD+14)
Dear Seller,
Your sales proceeds will be delayed while we are reviewing your account. Starting today, the reserve period for all of your orders will be 14 days after the delivery date. For example, if you ship an item on January 1, and the actual delivery date is January 4, then the sales proceeds will be available for disbursement starting on January 19.
As I see you had posted concerns with funds, I am reaching out to our community managers to follow up on the situation and provide guidance if they can offer more information. I would encourage you to provide more information such as a case ID or the original notice where you received this information so they can look further into the issue.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Josh_Amazon
Hello @Seller_QE7JrbR7pTXNa,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand that you are contacting about the notification you received of your reserve policy of +14 Days. In this case, I am unable to disclose related information about this through this channel, hence, for more information you would need to get in touch with our Support team so they can provide further insights.
You can contact our team here: Seller Support
In addition, for more information you can go to:
What is account level reserve?
Kind regards,
-Josh
