Hello my Amazon selling account was deactivated several months ago shortly after a video verification call, I submitted all requested documents and answered all questions and was told I was good to go. However shortly after the call I received the following performance notification:
Dear Seller, Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe that your account may have been used to engage in deceptive, fraudulent or illegal activity that harms our customers, other selling partners and our store. As a result, your account will not be reactivated.
I used the call me now button and was told to submit an appeal stating we have not been in fraudulent activity alongside linking my identity such as passport, utility bill, and bank statement which I have a few times. To these I have received the following reply:
Hello Seller,After reviewing the information from your virtual identity verification, we believe or our controls identify that your account has been used to engage in deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.
Please help.
