Brand registry - loophole used by fraudulent sellers
Hello,
I sell ASINs of brands that are getting "highjacked" by sellers who are able to register the trademarks as their own brand.
The sellers then file IP complaints against all the sellers who are sourcing the genuine product from the manufacturers (including us).
I have already been victim of this scheme with 3 brands.
Such sellers manage to register the trademark in Brand Registry because they were able to register the brand with the IPO. It is incredible that the IPO does not check or did not realize that the brand belongs to a major Japanese company (with English language web presence).
The fraudulent IPO registration shows a PO box as address, fake looking names and a freemail email address.
The IP complaints in Amazon are coming from an obviously suspicious email address (a series of digits @ 163.com), instead of an official corporate email of the brand.
The trademark is actually owned by a large Japanese company headquartered in Japan (they have not registered their brand with UK IPO).
Their products are high quality, made in Japan, and are food-grade tested products. We buy the products directly from the manufacturer. The products shown on their official website match the information on the Amazon listing, including EAN and serial number.
This seller is now using the ASINs to sell low-quality counterfeit replicas and clients have already spotted the issue, with repeat buyer clients writing comments such as "Not as sturdy as the authentic product", or "flabby containers." There is a customer review titled "Can’t believe this is the same product" which includes comparative photos that show that the counterfeit version lacks the serial number on the lid.
Counterfeits are also lacking the original BPA-free, food-grade certifications, which raises potential health concerns.
The same seller has been observed selling other counterfeit items on their store, including a popular fake "gold" bracelet for 20AUD, which is a copy of the "LOVE" bracelet from a famous luxury French jewelry brand.
We have tried to alert Amazon, but they are taking no action. This loophole undermines genuine sellers and jeopardizes customer trust and safety.
Does anyone know what can be done in such a case?
0 replies
Seller_76AUwmqvSyRIM
I do sympathise but had you listed the items under the correct brand in the first place, this wouldn't happen.
Amazon have created a monster which allows what you have detailed and which they are not controlling it well. What's worse, they do not respond to complaints, relying on bots to make the decisions.
Or maybe I am missing something, for which I apologise.
Brand registry - loophole used by fraudulent sellers
Hello,
I sell ASINs of brands that are getting "highjacked" by sellers who are able to register the trademarks as their own brand.
The sellers then file IP complaints against all the sellers who are sourcing the genuine product from the manufacturers (including us).
I have already been victim of this scheme with 3 brands.
Such sellers manage to register the trademark in Brand Registry because they were able to register the brand with the IPO. It is incredible that the IPO does not check or did not realize that the brand belongs to a major Japanese company (with English language web presence).
The fraudulent IPO registration shows a PO box as address, fake looking names and a freemail email address.
The IP complaints in Amazon are coming from an obviously suspicious email address (a series of digits @ 163.com), instead of an official corporate email of the brand.
The trademark is actually owned by a large Japanese company headquartered in Japan (they have not registered their brand with UK IPO).
Their products are high quality, made in Japan, and are food-grade tested products. We buy the products directly from the manufacturer. The products shown on their official website match the information on the Amazon listing, including EAN and serial number.
This seller is now using the ASINs to sell low-quality counterfeit replicas and clients have already spotted the issue, with repeat buyer clients writing comments such as "Not as sturdy as the authentic product", or "flabby containers." There is a customer review titled "Can’t believe this is the same product" which includes comparative photos that show that the counterfeit version lacks the serial number on the lid.
Counterfeits are also lacking the original BPA-free, food-grade certifications, which raises potential health concerns.
The same seller has been observed selling other counterfeit items on their store, including a popular fake "gold" bracelet for 20AUD, which is a copy of the "LOVE" bracelet from a famous luxury French jewelry brand.
We have tried to alert Amazon, but they are taking no action. This loophole undermines genuine sellers and jeopardizes customer trust and safety.
Does anyone know what can be done in such a case?
Brand registry - loophole used by fraudulent sellers
Hello,
I sell ASINs of brands that are getting "highjacked" by sellers who are able to register the trademarks as their own brand.
The sellers then file IP complaints against all the sellers who are sourcing the genuine product from the manufacturers (including us).
I have already been victim of this scheme with 3 brands.
Such sellers manage to register the trademark in Brand Registry because they were able to register the brand with the IPO. It is incredible that the IPO does not check or did not realize that the brand belongs to a major Japanese company (with English language web presence).
The fraudulent IPO registration shows a PO box as address, fake looking names and a freemail email address.
The IP complaints in Amazon are coming from an obviously suspicious email address (a series of digits @ 163.com), instead of an official corporate email of the brand.
The trademark is actually owned by a large Japanese company headquartered in Japan (they have not registered their brand with UK IPO).
Their products are high quality, made in Japan, and are food-grade tested products. We buy the products directly from the manufacturer. The products shown on their official website match the information on the Amazon listing, including EAN and serial number.
This seller is now using the ASINs to sell low-quality counterfeit replicas and clients have already spotted the issue, with repeat buyer clients writing comments such as "Not as sturdy as the authentic product", or "flabby containers." There is a customer review titled "Can’t believe this is the same product" which includes comparative photos that show that the counterfeit version lacks the serial number on the lid.
Counterfeits are also lacking the original BPA-free, food-grade certifications, which raises potential health concerns.
The same seller has been observed selling other counterfeit items on their store, including a popular fake "gold" bracelet for 20AUD, which is a copy of the "LOVE" bracelet from a famous luxury French jewelry brand.
We have tried to alert Amazon, but they are taking no action. This loophole undermines genuine sellers and jeopardizes customer trust and safety.
Does anyone know what can be done in such a case?
0 replies
0 replies
Seller_76AUwmqvSyRIM
I do sympathise but had you listed the items under the correct brand in the first place, this wouldn't happen.
Amazon have created a monster which allows what you have detailed and which they are not controlling it well. What's worse, they do not respond to complaints, relying on bots to make the decisions.
Or maybe I am missing something, for which I apologise.
Seller_76AUwmqvSyRIM
I do sympathise but had you listed the items under the correct brand in the first place, this wouldn't happen.
Amazon have created a monster which allows what you have detailed and which they are not controlling it well. What's worse, they do not respond to complaints, relying on bots to make the decisions.
Or maybe I am missing something, for which I apologise.
Seller_76AUwmqvSyRIM
I do sympathise but had you listed the items under the correct brand in the first place, this wouldn't happen.
Amazon have created a monster which allows what you have detailed and which they are not controlling it well. What's worse, they do not respond to complaints, relying on bots to make the decisions.
Or maybe I am missing something, for which I apologise.
