Seller account deactivated for no reason
Yesterday we submitted an application to get ungated in the brand category “Kleenex”. We purchased this product from our wholesaler and submitted the invoice like we have done for many other products. However on this occasion, without no warning, the companies seller account had been deactivated for the reason:
“You have supplied documentation to Amazon which appears to be forged or manipulated in the gating application submitted.”
I have submitted the evidence, original paper copy, bank statements, contact details for the wholesale but they said the evidence wasn’t valid and they required more. They said I need more information on these products no no actual list of products.
I’m pregnant and for 2 days this has cause me nothing but stress and anxiety I haven’t been able to sleep!
Can someone please help?
0 replies
Seller_7VbclcPFFRTnc
Did you redact anything on the paperwork ?
Seller_zSgC5zKFELg5A
Hello @Tuwells,
Thank you for reaching out to us!
We understand that you have applied for brand approval “Kleenex” for which you had provided supporting documents but it was rejected saying that you have provided forged or manipulated documents and your account was enforced due to that.
Kindly note that the invoice which you provide us it should be included:
-Invoices issued in the last 365 days
-Reflect sales volume during the last 365 days
-Include contact information for supplier AND buyer, including name, phone number, address, and website
-File formats must meet either .pdf, .jpg, .png, or .gif files
-These documents must be authentic
- also note that these documents should not be altered or edited
To reactivate your account, please provide us one of the following:
-An explanation that proves that why you provided documentation which appears to be forged or manipulated; or
An evidence which proves that the documents you provided are not forged or manipulated
For further insights, kindly go through the link: https://sellercentral-europe.amazon.com/help/hub/reference/200370560
Regards,
Nehal
