Amazon does not let me use my payoneer account as a deposit method
Dear Amazon seller performance Team
Hello good morning my name is valentino and more than 75 days ago I am with a problem and is that amazon does not let me use my payoneer account as a deposit method because supposedly according to amazon my payoneer account does not have the KYC verification (know your customer), This is a lie because I have communicated repeatedly with payoneer and they tell me that my account is perfectly verified and that there is no problem. This issue bothers me a lot because I have talked to amazon more than 25 times and they tell me to talk to my Payment Service Provider (which is payoneer). I already did that and payoneer tells me that my account is already verified and that the problem is amazon's problem since they tell me that my account is perfect and that the verification of Know Your Customer is done and everything is perfectly verified, I am tired of this problem since because of this I can not sell any product and I only have expenses to pay. Amazon told me many times that they were going to solve this problem and they do nothing so please I ask for a solution.
3 replies
Seller_LImVvUWeyiCfQ
We don't have any experience in this area but we are aware that @Seller_rI7BZIczK8iAC has knowledge about using Payoneer.
Read through this thread and specifically this post.
There are many other threads on KYC verification in the forum if you do a search.
Seller_rI7BZIczK8iAC
Since more than 75 days have passed, there is something wrong. Normally there is a communication on Payoneer's main dashboard saying that the system will synchronize with Amazon in some days. But 75 days is too much.
On your place I would just create another account with another Amazon Payment provider.
Nikki_Amazon
Greetings @Seller_MDfcsFcJaDBHw,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
Best wishes,
Nikki
