Germany EPR Compliance issue

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Seller_0Fi96sUuvYwOz

Germany EPR Compliance issue

Hey everyone,

We’re facing an issue with our Facebook Counter listing being deactivated in the German marketplace due to an alleged EPR non-compliance. Amazon has classified our product under “WEEE - small equipment,” but this is incorrect. Our German EPR registration company has confirmed that the correct category should be "WEEE – small IT and telecommunication equipment."

Strangely, our Instagram Counter listing (which is the same product) has already been approved under the correct WEEE category, yet the Facebook Counter remains blocked. This seems like an internal classification issue on Amazon's end.

Has anyone dealt with a similar misclassification issue before? What’s the best approach to get Amazon to correct this and reactivate our listing?

Would love to hear insights from EPR specialists or sellers who have faced and resolved this issue. Appreciate any guidance!

Thanks in advance!

@Simon_Amazon @Jona_Amazon @Julia_Amazon @Glenn_Amazon

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Ka_Amazon

Hello @Seller_0Fi96sUuvYwOz,

My name is Ka, I hope you are doing great.

I understand that you are having issues with your listing regarding the EPR compliance.

In order to better understand your concern, we would like to ask you the following:

  • Are you selling in the Germany marketplace from Spain? Or listing your products directly in Germany marketplace?
  • Did you recently open a support case for this concern? If you did, please provide it to take a look.
  • If you haven't opened a case, please switch to the origin marketplace (right next to the Amazon Seller Central logo) and open a case with our support team in order to review your inquiry.

We haven't received or heard from other sellers any recent concerns about EPR compliance issues affecting social media stats.

Please review the following help page to understand more about this compliance:

Please let us know if you have further questions.

Regards, Ka

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Seller_F5Y8oH9M3AUt9

This is happening to us with several ASINs. Our EPR category is ‘small equipment’ but Amazon suddenly decided to put us in ‘large equipment’ for products that have been sold on Amazon for many years ....

Open a case and in 24-48h it will be solved.

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