Unable to update Charge method
Whilst I was setting up my Seller account, I got to the stage where I was approving payment information for EU regional accounts. Each one took a small unexpected payment from me. Then without warning the .co.uk tried to take the £30, which was declined due to insufficient funds. This was because all the other EU account took a small payment to check (it's a new account, so I only added enough funds for the £30).
Now I have restricted access to my dashboard.
When I log in, it opens up on a page titled "Invalid Charge Method". Below this is a button to view and update the charge method. When I click on this it says the page is not available. I have cleared cache, tried several browsers including incognito and the same things happens. Basically the system is not allowing me to update the payment information.
I managed to speak to Amazon .co.uk through a case I raised (with difficulty) I don't have access via the dashboard. They have told me that they cannot help as I need to update the card information. I have told them, that is the issue, I cannot get into the page to update the information.
I seem to be going round in circles and no one is helping me.
Please can someone help me?
2 replies
Julia_Amzn
Hello @Seller_IzdvLR8SWAvWf,
Thank you for reaching out. I want to check if you have successfully updated your payment method.
Cheers, Julia.
Seller_KlbXZHzQGSDZv
You need to change your entity from professioanl until you are set up on amazom. Amazon take £30 a month for this and when your selling 35+ items a month its worth it but until you are fully set up and ready to sell suggest you change this back.
As for getting your charge method approved would start by puitting £100 into that account
