Amazon deleting genuine reviews?
A customer contacted me today to say their review has been deleted, they seemed a little annoyed but after I asked them why I would delete a positive review they calmed down a little and then the conspiracy theories started. On closer inspection amazon has deleted two reviews on one of my products, the other one deleted I remember in great detail as it was my first review I received and included some really interesting tips.
Is it know for amazon to just delete positive reviews?
7 replies
Seller_QlN0mmCAFPtjZ
Amazon or Amazon software have identified those reviews as suspect or bought and paid for . Not saying they are but that is what Amazon thinks .
The reviewer may also be on a known list of people that accept payments for reviews .
Seller_s0CPXLPhY1Cr5
It’s normal. We have same situatuation in every market we sell. Amazon delete 10-15 feedbacks every month. Only positive ones =))
Seller_T1hNAspnBn0vV
Amazon decidied to delete a further bunch of reviews, just so happened these were only positive ones too.
As a test a few days a go I got a friend of a friend to purchase an item from me and then leave a review, two hours later it was removed, so I did something else, bought one of my items myself through my personal account and left a two star review… it’s still there even after reporting it myself.
I hate to make such a presumption but is someone within amazon deleting my positive reviews? Why if so?
I think an angry phone call to seller support is in order.
Seller_T1hNAspnBn0vV
Asking someone to purchase my product and leave me a review is not violating amazon terms and conditions, I understand if I offer them financial reward or ask them to leave a positive review then that would be in breach of them.
