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Urgent Help Needed: DHL Shipment Signed but Not Received by Amazon – What to Do?
Hi everyone, I’m facing an issue with my FBA shipment and need some advice.
On November 22, 2024, I shipped 13 boxes via DHL to an Amazon fulfillment center (split into two shipments). However, three boxes from one of the shipments have not been received by Amazon.
I submitted DHL’s POD (Proof of Delivery) and the invoice to request reimbursement, but Amazon responded:
“We have completed a second investigation and confirmed that we have not received the missing three boxes. The shipment has been audited and verified.”
The problem is that DHL’s POD clearly shows the shipment was successfully signed for. If Amazon didn’t receive it, then where did these three boxes go?
Has anyone encountered a similar situation? How can I further appeal to Amazon or track this with DHL? Any advice would be greatly appreciated!
1 reply
Ka_Amazon
Hello @Seller_a5qXnLoLFHnih,
My name is Ka, it's great to meet you.
I understand you are facing some issues with a FBA shipment created or shipped on November 22, 2024.
Could you please provide me with the FBA shipment ID and the most recent support case opened for this issue? I would like to investigate further on this.
Thank you, Ka
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