A-Z Guarantee granted due to late delivery of package and Royal Mail strike
Customer granted an A-Z as package not received even though its in the Royal Mail system
It has been held up because of strike.I appealed to Amazon and gave the mtracking number and shipping evidence it left on time in my appeal but heard back nothing. This is surely getting stupid now. My metrics are consequently affected. Any sufggestions how to appeal further?
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Unfortunately if its delivered after the EDD, you won’t win an appeal
Did you use buy shipping as if so, you may get the defect removed
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I had 2 a couple days ago again both held up. But must of cought them in a good day as both were amazon funded. Or they had seen had been hit hard in November with claims and took pitty.
So it’s confusing.
Most customers have been ok and willing to wait, but no idea how much longer.
