Returned Unfulfilled unit has no damaged at all
So I enabled automated returns for products that are not sellable. And when I received it and checked it. There wasn't any damaged on it. The reason was it is a customer damaged and not sellable again. Expecting to not be able to use it, but it's like a brand new to me and still useful, by the way I sell reusable bag. So I don't know why Amazon cathegorizes a unit as not sellable without actually checking it. The returned unit was really sellable again. And now I am notified to receive an unfulfilled unit again. Any way or recommendations on how can I dispute it Amazon? This is a waste of brand new units that do not have damages!
5 replies
Bryce_Amazon
Hey there @Seller_EGmPb2X6NzuJ7,
Thanks for taking the time to post, this is certainly a unique situation I can't say I've come across before!
Best starting place for something like this will always be with Seller Support, at the very least to create a documentation trail of the issue. Have you done so already?
- Bryce
Seller_8ESHZD3bXlVUv
this happens all the time. We get back unopened items and they're all classified as "customer damaged". I have found no way to dispute this so I've had to bump my pricing to take these losses on fees into account, and then just ship the items back to FBA myself on a later FBA shipment. I actually prefer this to having Amazon accept an item with damage and reselling it as if it were new because the next customer to get it isn't always kind.
I also get weird things back from FBA fairly often - once FBA returns sent me a medical toilet booster seat - complete with pee driplets and aroma (I didn't recognize what it was in the box and handled it - it was STICKY, yuck!). Other mis-returned items were a pair of used sneakers, a very expensive blender, and a yellow steering wheel cover. I don't sell anything even close to these items. I used to open cases to let them know about it, but was always told they didn't want the accidental items back, so I stopped wasting my time. I just check to see if my counts are off and move on. *shrug*
I don't think FBA teams really do more than glance at the items when they come in. Given the ridiculously high return rate everyone has on this marketplace (and no other) I suspect they're swamped and just scan items in as customer damaged without inspecting them because it's easier/faster to lift the backlog a bit or maybe hit a metric they're a bit short on that particular day.
